From leb-anon@ix.netcom.com Tue, 30 Nov 1999 14:18:32 -0500 Date: Tue, 30 Nov 1999 14:18:32 -0500 From: Mike Zmuda leb-anon@ix.netcom.com Subject: [slinkelist] I'll second that... I'd rather like to see an AI sort feature in CDJ, whereas artists who go = by name (ie: Elton John) would be sorted LAST NAME FIRST (I think CDDB = has this feature...) if not, it would still be a great thing for CDJ to have.= Also, another sort function I'd like to see would be for CDJ to = optionally ignore articles (ie: "a", "the", "an" and stuff like that) and sort by = the next word if it's encountered. Besides, a title such as "A Zebra" = should rather appear AT THE END of any alphabetical list, as opposed to the = beginning. Just my $0.02 L8r, all. Mike Z. Computers good at math? Then why is 99+1=3D0? From dbgreen@worldnet.att.net Tue, 30 Nov 1999 15:45:50 -0600 Date: Tue, 30 Nov 1999 15:45:50 -0600 From: David Green dbgreen@worldnet.att.net Subject: [slinkelist] digital from mega-changer to MP3 on hard drive This is a multi-part message in MIME format. ------=_NextPart_000_0006_01BF3B49.FA6F1AE0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Looking for comments.... I want to read the digital content on the music CDs in my mega changers, = input it into the PC, and rip it into MP3 with tracks and titles = defined. Two objectives here: 1) Store entire collection in MP3 on hard drive (automagically done from = mega-changer through CDJ control) 2) Be able to burn new music CDs from playlists of MP3 source. I presume I can direct optical digital output from mega changer into an = appropriately equipped soundcard (SB Live with Optical module). The = difficulty will be ripping into files with appropriate = album/artist/title/track info. =20 In the interim, I presume I can capture an entire playlist sequence for = subsequent burning onto a blank CD (without artist/album info = specified). Am I missing some details? What are possible options? Dave Green dbgreen@att.net ------=_NextPart_000_0006_01BF3B49.FA6F1AE0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
Looking for = comments....
 
I want to read the digital content = on the music=20 CDs in my mega changers, input it into the PC, and rip it into MP3 with = tracks=20 and titles defined.  Two objectives here:
1) Store entire collection in MP3 on = hard drive=20 (automagically done from mega-changer through CDJ control)
2) Be able to burn new music CDs = from playlists=20 of MP3 source.
 
I presume I can direct optical = digital output=20 from mega changer into an appropriately equipped soundcard (SB Live with = Optical=20 module).  The difficulty will be ripping into files with = appropriate=20 album/artist/title/track info. 
 
In the interim, I presume I can = capture an=20 entire playlist sequence for subsequent burning onto a blank CD (without = artist/album info specified).
 
Am I missing some details?  = What are=20 possible options?
 
Dave Green
dbgreen@att.net
------=_NextPart_000_0006_01BF3B49.FA6F1AE0-- From curlybrian@yahoo.com Tue, 30 Nov 1999 15:54:08 -0800 (PST) Date: Tue, 30 Nov 1999 15:54:08 -0800 (PST) From: Brian Walker curlybrian@yahoo.com Subject: [slinkelist] re: Sorting albums, any ideas ? I manually edited artist and album names to remove the word A, AN and THE. Easiest solution I found, just double-click and edit. __________________________________________________ Do You Yahoo!? Thousands of Stores. Millions of Products. All in one place. Yahoo! Shopping: http://shopping.yahoo.com From allahsiz@home.com Tue, 30 Nov 1999 19:01:44 -0800 Date: Tue, 30 Nov 1999 19:01:44 -0800 From: Sinan Karasu allahsiz@home.com Subject: [slinkelist] digital from mega-changer to MP3 on hard drive > David Green wrote: > > Looking for comments.... [...] > I presume I can direct optical digital output from mega changer into > an appropriately equipped soundcard (SB Live with Optical module). > The difficulty will be ripping into files with appropriate > album/artist/title/track info. > I would definitely stay away from SB Live. Their digital SPDIF input is horrible. Only does 48 KHz sampling. 44.1 KHz is digitally resampled thru the DSP at 48 KHz. And the when you output it to CD you have to digitally resample it at 44.1 KHz. And all this with no predefined 0 dB level. I bought one before discovering all this, unfortunately then I really needed it so could not return it back. Ordered and received a http://www.rme-audio.de audio card (digital only) called hammerfal.`Bought it from sfb electronics in netherlands(www.sfb.net). Very good people, strongly recommended. Hammerfall is digital only. It does require some fancy audio program (cakewalk, cubase , logic platinum etc...) however, it works as God intended digital audio to work. You might consider digi96 PRO or PAD card. They are cheaper and one of them ( don't remember which) has also analog i/o. Also digi96 drivers for Solaris-sparc , Solaris-x86 Linux etc... are coming out in december. I use Solaris and Linux for everything except CDJ :-( I recommend that you stay away from SB Live. Sinan PS: Stay away from SB Live. From rich@ihug.co.nz Wed, 01 Dec 1999 21:44:08 +1300 Date: Wed, 01 Dec 1999 21:44:08 +1300 From: Richard Malcolm-Smith rich@ihug.co.nz Subject: [slinkelist] digital from mega-changer to MP3 on hard drive Sinan Karasu wrote: > PS: Stay away from SB Live. I Second that! Outputting MP3's to minidisc, its impossible to get the meter on the minidisc to hit 0db without using the digital record level control. It has to be boosted by close to 5 db. I dont know the reason but the sound isnt what I would call nice. I have better results going thru the analog connection (even with a bit of noise there) I have a yamaha XG chipped no brand card and it sounds much better - and it also has a 48kHz output only. It has multiple streams, but somehow adds them together with the peak still hitting 0db. Wish I could turn off that as nothing is more annoying then recording a 70 min MP3 to MD and getting a ding or something thru it. Ideally i would get a card that does bit for bit transfers digitaly, but for now this will do. I cant see why hardware manafactureres cant add it. I would rather have good quality then all this multichannel crap. -- Richard personal opinions only From gtang@gtcons.com Wed, 1 Dec 1999 11:17:19 -0800 Date: Wed, 1 Dec 1999 11:17:19 -0800 From: Tang, George gtang@gtcons.com Subject: [slinkelist] re: Sorting albums, any ideas ? Rather than removing the articles, simply move them to the end. ie [The Zebra] becomes [Zebra, The]. my 2 cents worth George Tang -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of Brian Walker Sent: Tuesday, November 30, 1999 3:54 PM To: slinkelist@nirvis.com Subject: [slinkelist] re: Sorting albums, any ideas ? I manually edited artist and album names to remove the word A, AN and THE. Easiest solution I found, just double-click and edit. __________________________________________________ Do You Yahoo!? Thousands of Stores. Millions of Products. All in one place. Yahoo! Shopping: http://shopping.yahoo.com _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist From MGotch@uswest.net Wed, 1 Dec 1999 12:58:05 -0000 Date: Wed, 1 Dec 1999 12:58:05 -0000 From: Martin Gotch MGotch@uswest.net Subject: [slinkelist] Martin Gotch It seems like you could just create a query in MSAccess to do this. probably not worth 2 cents.. : ) Martin Gotch > Rather than removing the articles, simply move them to the end. ie [The > Zebra] becomes [Zebra, The]. > my 2 cents worth > George Tang From tugender@pacbell.net Wed, 01 Dec 1999 16:00:34 -0800 Date: Wed, 01 Dec 1999 16:00:34 -0800 From: Ron Tugender tugender@pacbell.net Subject: [slinkelist] CX-270 forgetting slots I have a CX-270 and a CX-350 connected to my Slink-e (the CX-350 is the master). The CX-270 has been doing something rather disturbing. Occasionally, but all too frequently lately, the CX-270 will begin reporting that one or more slots no longer have CDs in them. These are slots that most certainly DO have CDs in them, CDs that have been properly inserted, and not touched since the last time they were successfully accessed and played. I usually find out about this when CDJ attempts to play a track on a disk, gets a "No disk" report from the CX-270, and marks the disk as no longer having a slot assignment (graying out the disk entry and putting a "?" in the player/slot field). I find this is not a glitch in CDJ, because when I go to the player, the player treats such slots as though they had no disk present. They cannot be selected using the jog wheel, but will be skipped over as though the slot were empty. I have found that by opening the player's access window and closing it again, causing the player to re-inventory the slots, the slot's CD is usually "re-discovered", and CDJ will subsequently find the CD in a player scan and restore the proper player/slot address in CDJ's disk entry. But I continue to see disks "disappear" again, sometimes affecting the same slot. I've switched the CD's in slots that seem to be particularly affected and they will frequently disappear again, making it clear it's not a problem with reading the CD itself. Has anyone else encountered this behavior? Do you know what causes it, and any way to stop it? Thanks, Ron Tugender From Vann.Knight@MW.Boeing.com Thu, 2 Dec 1999 07:30:30 -0600 Date: Thu, 2 Dec 1999 07:30:30 -0600 From: Knight, Vann M Vann.Knight@MW.Boeing.com Subject: [slinkelist] RE: [slinke-bbs] Advice for a newbie? (and any Pronto info?) Check out CDJ2CCF in the user submitted section on the nirvis site. At the moment it is limited to 200 cds (not much help for you). Does anyone else have a solution for slinke+pronto ? Wow 2000 cds... now that's a collection ! Vann "Nous sommes du soleil" > -----Original Message----- > From: slinke-bbs-owner@nirvis.com [mailto:slinke-bbs-owner@nirvis.com] > Sent: Wednesday, December 01, 1999 5:40 PM > To: slinke-notify@nirvis.com > Subject: [slinke-bbs] Advice for a newbie? (and any Pronto info?) > > > New message posted on Slink-e / CDJ Discussion Board at > . > > From: Dan Herrmann > Reply at: > > I'll be getting my SlinkE tomorrow and I'm really looking > forward to using it > with my wife's 2000 CD collection! > > Any advice to help us out? > > Oh yeah - we have a Philips Pronto which we love. How can I > integrate it with > the SlinkE? > > Thanks!! > > Dan and Laura > From leb-anon@ix.netcom.com Thu, 02 Dec 1999 14:34:15 -0500 Date: Thu, 02 Dec 1999 14:34:15 -0500 From: Mike Zmuda leb-anon@ix.netcom.com Subject: [slinkelist] RE: whole "articles" thing, the (First, I wonder if anyone got the secret jibe in the subject of this = message). Second (and most importantly), doing all that editing myself = would admittedly make CDJ's operation too "manual," and hence, aw, hell... you = know what I'm saying. SURE it's easy to fix, but it's also easy to = implement: in pseudocode: If POSition(UPCASE(S),'THE ') =3D 1 then S :=3D = IndexedSubstring(S,5,LengthOf(S)) + ', The'; If POSition(UPCASE(S),'A ') =3D 1 then S :=3D = IndexedSubstring(S,3,LengthOf(S)) + ', A'; If POSition(UPCASE(S),'An ') =3D 1 then S :=3D = IndexedSubstring(S,4,LengthOf(S)) + ', An'; etcetera, Actually, in Pascal/Delphi it would look just like this: =46unction ReplArt(S) : String; Var TS : String =46unction Upcase(U) : String; var X : Integer; W : String; Begin W :=3D U; For X :=3D 1 to length(W) do W[X] :=3D Upcase(W[X]); Upcase :=3D W; end; Begin If Pos(UpString(S),'THE ') =3D 1 then TS :=3D Copy(S,5,LengthOf(S) + ', = The'; If Pos(UpString(S),'AN ') =3D 1 then TS :=3D Copy(S,4,LengthOf(S) + ', = An'; If Pos(UpString(S),'A ') =3D 1 then TS :=3D Copy(S,3,LengthOf(S) + ', = A'; ReplArt :=3D TS; end; If that helps anyone at all... Like I said, it's an easy fix. Z =20 Computers good at math? Then why is 99+1=3D0? From aue@nirvis.com Thu, 02 Dec 1999 23:49:30 -0800 Date: Thu, 02 Dec 1999 23:49:30 -0800 From: David Aue aue@nirvis.com Subject: [slinkelist] Keyword There is no way to add fields to the lists. Sorry. David At 08:33 AM 11/28/99 , Bob wrote: >Hi Folks, > >I'm interested in adding the "keyword" field to the display. >I've tried right-clicking the header and "customize header", >but it doesn't show the field as an available header item. > >Here's the deal. I want to use the keyword field for music >catagories. Specifically, I want to plug in the word "Christmas" >on all of our Christmas CDs, so we can get a view of just >the Christmas stuff for playlist picking. > >I'm probably missing the obvious. > >Any help? > >Bob From simon@themasons.net Sat, 4 Dec 1999 14:38:11 -0500 Date: Sat, 4 Dec 1999 14:38:11 -0500 From: Simon Mason simon@themasons.net Subject: [slinkelist] Phantom playlist tracks I have had some phantom tracks show up in my playlist recently that I can't seem to resolve. I have a large playlist of christmas music that I activate remotely (using the connection to Cyberhouse). When the stop playing command is sent from a user, it clears the playlist. In the playlist window appears the same MP3 file 4 times, and two other tracks (always the same two) from other CDs. These will play, but they cannot be removed. Sometimes when I shutdown CDJ at this point it GPFs. Everything else works fine. Has anyone else experienced anything like this? It looks like a pointer is getting messed up, or something is not being flushed. I noticed that the MP3 file is not on my hard drive anymore so I am going to delete it from the library to see if this works. From simon@themasons.net Sat, 4 Dec 1999 14:40:37 -0500 Date: Sat, 4 Dec 1999 14:40:37 -0500 From: Simon Mason simon@themasons.net Subject: [slinkelist] Anyway to change player location for MP3? When I play MP3s through CDJ it uses the default audio out on my sound card. Unfortunately this is also being used by HA program to make voice announcements in the house. For some reason, when anything else accesses this audio out the voice announcements stop working. I would like CDJ to play audio through the sound card of another computer so I can mix it into my whole house audio independently of these voice announcments. However, CDJ needs to run on this machine to be able to interface with my HA program. Is there anyway to send the audio to the other machine? From mcody@home.com Sat, 4 Dec 1999 15:09:03 -0500 Date: Sat, 4 Dec 1999 15:09:03 -0500 From: MAC mcody@home.com Subject: [slinkelist] "cannot open device file" for Sony CX850 DVD/CD Mega Changer This is a multi-part message in MIME format. ------=_NextPart_000_0023_01BF3E69.8068C020 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable I just got both my new Sony and the Slink-e but I cannot get the = Slink-e/CDJ to recognize the player. =20 Any assistance would be appreciated. mcody@mindspring.com ------=_NextPart_000_0023_01BF3E69.8068C020 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
I just got both my new Sony and the = Slink-e but I=20 cannot get the Slink-e/CDJ to recognize the player. 
Any assistance would be = appreciated.
mcody@mindspring.com
 
------=_NextPart_000_0023_01BF3E69.8068C020-- From bkush@us.oracle.com Sun, 05 Dec 1999 14:59:32 -0500 Date: Sun, 05 Dec 1999 14:59:32 -0500 From: Brian Kush bkush@us.oracle.com Subject: [slinkelist] Some remotes work, others don't with IR RX/TX This is a multi-part message in MIME format. --------------8F027392F9D153D21EC30A6F Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit I have the s-link box with a receiver connected to one port of the expansion board and a transmitter connected to the other end. If I use my sony remote, I can control the receiver volume up and down with no problem. I also have a Pansonic remote that will control the TV and the receiver. When emulating the sony remote the volume up and down buttons work, but I cannot get it to control the Panasonic TV or a RCA dish at all. I have two theories but I cannot prove either of them out: 1 - The Panasonic and RCA remotes are doing something different that the s-link will not handle as configured. 2 - I need to load some device files for the other remotes. In the case of #1, are there settings that I need to change in the s-link setup to handle different remotes? I did change the two that the instructions recommend. For case #2, I tried to load additional drivers and cannot get them to work. I created a simple driver file with the EZ Learn program and was able to make it work with the 'try' button. After I saved the file and went into CDJ I was able to add it and labeled it 'sony'. I ran into a problem here where the setup box for the driver would not let me select the s-link. All it would do is pop up what appeared to be the list of numbers, but they were all blank. Anyway I went to an older version and was able to get it set up. The problem now is when in CDJ I give it the command 'sony:up' I get an error telling me that "sony refers to a slink-e that does not exist". So I checked the slink-e number that the 'cdjr' is associated with and it is 1 just like I set the device file to. After reading the instructions everything seems to logical fall into place, but there must be something I am overlooking. Thank --bk --------------8F027392F9D153D21EC30A6F Content-Type: text/x-vcard; charset=us-ascii; name="bkush.vcf" Content-Transfer-Encoding: 7bit Content-Description: Card for Brian Kush Content-Disposition: attachment; filename="bkush.vcf" begin:vcard n:Kush;Brian tel;fax:801.340.8637 tel;work:412.269.3518 x-mozilla-html:TRUE url:spg.us.oracle.com/~bkush org:Oracle Consulting;System Performance Group version:2.1 email;internet:bkush@us.oracle.com title:Practice Director adr;quoted-printable:;;Suite 400=0D=0A500 Cherrington Parkway=0D=0A;Coraopolis;PA;15108;USA x-mozilla-cpt:;16048 fn:Brian Kush end:vcard --------------8F027392F9D153D21EC30A6F-- From neil@neils.net Sun, 5 Dec 1999 18:47:47 -0500 Date: Sun, 5 Dec 1999 18:47:47 -0500 From: Neil Cunningham neil@neils.net Subject: [slinkelist] Help with advanced setup I'm trying to get all the possible actions I can do with my gear. So far I've started with my amp Sony DA555ES. These are the codes I got responses with: nomatch:sl1[C00F]=20 nomatch:sl1[C87002160190]=20 nomatch:sl1[C30F]=20 nomatch:sl1[CB70190000]=20 I guess before I get to deep is there a "tutorial" that will guide me though all the stuff I need to do to "learn" new gear? general questions: 1) How do I tell from above info what controls what? 2) How do I figure out what commands I can issue for each ID? I guess I'm basically looking for a beginners guide to advanced configuration. :) Thanks, Neil From cboles@nirvis.com Tue, 07 Dec 1999 17:02:45 -0800 Date: Tue, 07 Dec 1999 17:02:45 -0800 From: Colby Boles cboles@nirvis.com Subject: [slinkelist] Extra DVP-CX850D cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD changer that I don't need. I bought it before their prices went up, so I can sell it to anyone who is interested for $699 + shipping. It's still unopened in the original box. The current price on their site is $799. send me a mail at cboles@nirvis.com if you're interested... Colby Nirvis Systems http://www.nirvis.com http://kowloon.eecs.berkeley.edu/~cboles From cboles@nirvis.com Tue, 07 Dec 1999 17:13:13 -0800 Date: Tue, 07 Dec 1999 17:13:13 -0800 From: Colby Boles cboles@nirvis.com Subject: [slinkelist] Extra DVP-CX850D Sold. Sorry for the limited window of opportunity. Colby At 05:02 PM 12/7/99 -0800, Colby Boles wrote: >cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD >changer that I don't need. I bought it before their prices went up, so I >can sell it to anyone who is interested for $699 + shipping. It's still >unopened in the original box. The current price on their site is $799. > >send me a mail at cboles@nirvis.com if you're interested... > >Colby >Nirvis Systems >http://www.nirvis.com >http://kowloon.eecs.berkeley.edu/~cboles > > >_______________________________________________ >slinkelist maillist - slinkelist@nirvis.com >http://www.nirvis.com/mailman/listinfo/slinkelist > Nirvis Systems http://www.nirvis.com http://kowloon.eecs.berkeley.edu/~cboles From tgautier@corp.home.net Tue, 7 Dec 1999 17:21:23 -0800 Date: Tue, 7 Dec 1999 17:21:23 -0800 From: Taylor Gautier tgautier@corp.home.net Subject: [slinkelist] Extra DVP-CX850D Not sure if they still offer this price, but I believe www.oade.com was selling it for $625. I ended up getting mine for $680 from crutchfield with a one time only 15% deal. -t ----- Original Message ----- From: Colby Boles To: Sent: Tuesday, December 07, 1999 5:13 PM Subject: Re: [slinkelist] Extra DVP-CX850D > Sold. Sorry for the limited window of opportunity. > > Colby > > At 05:02 PM 12/7/99 -0800, Colby Boles wrote: > > >cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD > >changer that I don't need. I bought it before their prices went up, so I > >can sell it to anyone who is interested for $699 + shipping. It's still > >unopened in the original box. The current price on their site is $799. > > > >send me a mail at cboles@nirvis.com if you're interested... > > > >Colby > >Nirvis Systems > >http://www.nirvis.com > >http://kowloon.eecs.berkeley.edu/~cboles > > > > > >_______________________________________________ > >slinkelist maillist - slinkelist@nirvis.com > >http://www.nirvis.com/mailman/listinfo/slinkelist > > > > Nirvis Systems > http://www.nirvis.com > http://kowloon.eecs.berkeley.edu/~cboles > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist > From sonnie@casema.net Wed, 8 Dec 1999 17:30:06 +0100 Date: Wed, 8 Dec 1999 17:30:06 +0100 From: Sonnie sonnie@casema.net Subject: [slinkelist] Extra DVP-CX850D I received this quote for $ 599, outlined below.... (Didn't buy one yet though, waiting on Colby's experiances before deciding...) Cheers, Jeroen ------- The price for the sony DVPCX850D is $599 More information on the requested item(s) can be found at http://www.supremevideo.com/PRICING.HTM Please take the time to complete our 30-second Quote Survey, and let us know how we're doing: http://supremevideo.com/cgi-bin/qs1.pl?d=991123&&s=williamm&m=DVPCX850D If you are in the NY Tri-State Area, be sure to visit our showroom on the Lower East Side of Manhattan at 37 Essex st. If you're in town, come on by and say Hi! If you have any further questions or wish to place an order please feel free to contact me at 800-323-7669 ext.2206 Thanks William M. williamm@supremevideo.com http://www.supremevideo.com 800-323-7669 x 2206 212-475-2450 Fax 212-475-3904 ----------------------------------------- -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of Taylor Gautier Sent: Wednesday, December 08, 1999 2:21 AM To: slinkelist@nirvis.com Subject: Re: [slinkelist] Extra DVP-CX850D Not sure if they still offer this price, but I believe www.oade.com was selling it for $625. I ended up getting mine for $680 from crutchfield with a one time only 15% deal. -t ----- Original Message ----- From: Colby Boles To: Sent: Tuesday, December 07, 1999 5:13 PM Subject: Re: [slinkelist] Extra DVP-CX850D > Sold. Sorry for the limited window of opportunity. > > Colby > > At 05:02 PM 12/7/99 -0800, Colby Boles wrote: > > >cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD > >changer that I don't need. I bought it before their prices went up, so I > >can sell it to anyone who is interested for $699 + shipping. It's still > >unopened in the original box. The current price on their site is $799. > > > >send me a mail at cboles@nirvis.com if you're interested... > > > >Colby > >Nirvis Systems > >http://www.nirvis.com > >http://kowloon.eecs.berkeley.edu/~cboles > > > > > >_______________________________________________ > >slinkelist maillist - slinkelist@nirvis.com > >http://www.nirvis.com/mailman/listinfo/slinkelist > > > > Nirvis Systems > http://www.nirvis.com > http://kowloon.eecs.berkeley.edu/~cboles > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist > _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist From bkolitz@bellsouth.net Wed, 8 Dec 1999 11:47:46 -0500 Date: Wed, 8 Dec 1999 11:47:46 -0500 From: Brent P. Kolitz bkolitz@bellsouth.net Subject: [slinkelist] Best way to connect 9 changers? I'm considering buying the Slink-E, and I've been poring over this BBS & Deja for days now trying to figure this out. I'll need to have 8 or 9 changers to hold my entire collection. I keep running across warnings that you should put each changer on one of the separate 4 buses to prevent problems. But apparently the Slink-E can handle 3 changers per bus, for a total of 12. What am I missing, and can someone please explain the best way to connect this many changers while preserving all of the functionality of both the Slink-E and the CDJ software? From blipsky@uranus.franklin.com Wed, 8 Dec 1999 11:51:42 -0500 Date: Wed, 8 Dec 1999 11:51:42 -0500 From: Barry Lipsky blipsky@uranus.franklin.com Subject: [slinkelist] Extra DVP-CX850D I just called and they say they are sold out! -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of Sonnie Sent: Wednesday, December 08, 1999 11:30 AM To: Taylor Gautier; slinkelist@nirvis.com Subject: RE: [slinkelist] Extra DVP-CX850D I received this quote for $ 599, outlined below.... (Didn't buy one yet though, waiting on Colby's experiances before deciding...) Cheers, Jeroen ------- The price for the sony DVPCX850D is $599 More information on the requested item(s) can be found at http://www.supremevideo.com/PRICING.HTM Please take the time to complete our 30-second Quote Survey, and let us know how we're doing: http://supremevideo.com/cgi-bin/qs1.pl?d=991123&&s=williamm&m=DVPCX850D If you are in the NY Tri-State Area, be sure to visit our showroom on the Lower East Side of Manhattan at 37 Essex st. If you're in town, come on by and say Hi! If you have any further questions or wish to place an order please feel free to contact me at 800-323-7669 ext.2206 Thanks William M. williamm@supremevideo.com http://www.supremevideo.com 800-323-7669 x 2206 212-475-2450 Fax 212-475-3904 ----------------------------------------- -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of Taylor Gautier Sent: Wednesday, December 08, 1999 2:21 AM To: slinkelist@nirvis.com Subject: Re: [slinkelist] Extra DVP-CX850D Not sure if they still offer this price, but I believe www.oade.com was selling it for $625. I ended up getting mine for $680 from crutchfield with a one time only 15% deal. -t ----- Original Message ----- From: Colby Boles To: Sent: Tuesday, December 07, 1999 5:13 PM Subject: Re: [slinkelist] Extra DVP-CX850D > Sold. Sorry for the limited window of opportunity. > > Colby > > At 05:02 PM 12/7/99 -0800, Colby Boles wrote: > > >cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD > >changer that I don't need. I bought it before their prices went up, so I > >can sell it to anyone who is interested for $699 + shipping. It's still > >unopened in the original box. The current price on their site is $799. > > > >send me a mail at cboles@nirvis.com if you're interested... > > > >Colby > >Nirvis Systems > >http://www.nirvis.com > >http://kowloon.eecs.berkeley.edu/~cboles > > > > > >_______________________________________________ > >slinkelist maillist - slinkelist@nirvis.com > >http://www.nirvis.com/mailman/listinfo/slinkelist > > > > Nirvis Systems > http://www.nirvis.com > http://kowloon.eecs.berkeley.edu/~cboles > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist > _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist From kgeoffrion@hotmail.com Wed, 08 Dec 1999 09:08:03 PST Date: Wed, 08 Dec 1999 09:08:03 PST From: Ken Geoffrion kgeoffrion@hotmail.com Subject: [slinkelist] Extra DVP-CX850D And, I've discovered that Cameraworld (who I feel has a little better service and return policy) will match SupremeVideo's prices. ----Original Message Follows---- From: "Sonnie" To: "Taylor Gautier" , Subject: RE: [slinkelist] Extra DVP-CX850D Date: Wed, 8 Dec 1999 17:30:06 +0100 I received this quote for $ 599, outlined below.... (Didn't buy one yet though, waiting on Colby's experiances before deciding...) Cheers, Jeroen ------- The price for the sony DVPCX850D is $599 More information on the requested item(s) can be found at http://www.supremevideo.com/PRICING.HTM Please take the time to complete our 30-second Quote Survey, and let us know how we're doing: http://supremevideo.com/cgi-bin/qs1.pl?d=991123&&s=williamm&m=DVPCX850D If you are in the NY Tri-State Area, be sure to visit our showroom on the Lower East Side of Manhattan at 37 Essex st. If you're in town, come on by and say Hi! If you have any further questions or wish to place an order please feel free to contact me at 800-323-7669 ext.2206 Thanks William M. williamm@supremevideo.com http://www.supremevideo.com 800-323-7669 x 2206 212-475-2450 Fax 212-475-3904 ----------------------------------------- -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of Taylor Gautier Sent: Wednesday, December 08, 1999 2:21 AM To: slinkelist@nirvis.com Subject: Re: [slinkelist] Extra DVP-CX850D Not sure if they still offer this price, but I believe www.oade.com was selling it for $625. I ended up getting mine for $680 from crutchfield with a one time only 15% deal. -t ----- Original Message ----- From: Colby Boles To: Sent: Tuesday, December 07, 1999 5:13 PM Subject: Re: [slinkelist] Extra DVP-CX850D > Sold. Sorry for the limited window of opportunity. > > Colby > > At 05:02 PM 12/7/99 -0800, Colby Boles wrote: > > >cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD > >changer that I don't need. I bought it before their prices went up, so I > >can sell it to anyone who is interested for $699 + shipping. It's still > >unopened in the original box. The current price on their site is $799. > > > >send me a mail at cboles@nirvis.com if you're interested... > > > >Colby > >Nirvis Systems > >http://www.nirvis.com > >http://kowloon.eecs.berkeley.edu/~cboles > > > > > >_______________________________________________ > >slinkelist maillist - slinkelist@nirvis.com > >http://www.nirvis.com/mailman/listinfo/slinkelist > > > > Nirvis Systems > http://www.nirvis.com > http://kowloon.eecs.berkeley.edu/~cboles > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist > _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com From tresy@kilbourne-quirk.com Wed, 08 Dec 1999 20:58:12 -0800 Date: Wed, 08 Dec 1999 20:58:12 -0800 From: Tresy Kilbourne tresy@kilbourne-quirk.com Subject: [slinkelist] DXSgusting Customer Relations As one of the unfortunates who purchased the severely flawed DXS last month (additionally flawed in my case by a defective display unrelated to the firmware bug), I want to share the following backchannel communication I had with another DXS sufferer. He felt more kindly towards Nirvis about its handling of the screwup than I did, but who nonetheless encouraged me to post this to the list. It is followed by my entire correspondence with Nirvis. Together they form what some might consider a window on Nivis' indifferent attitude towards keeping customers happy, or it might not. For me it is just one last unfinished item before I check out of here as a customer of Nirivis for good. As luck and the desperation borne of sheer frustration would have it I was able to find an infinitely preferable, cheaper and better solution to my problems than the bug-filled DXS, and I am taking my business to that company instead. Whatever your opinion about this conflict, I am uninterested in hearing about it, so please do not send me any followup email on the subject. I'm fed up with the whole experience and have no desire to revisit it. My view as expressed in private communication last week: Just a back channel communication to clarify something. One of the things that's hacking me off about this DXS behavior is that Nirvis seems only moderately concerned about it. They send the units out without testing them (even though they are apparently first-run), discover the problem independently from me but wait until my inquiry before acknowledging it, then tell me to wait over a week until their engineer comes back from vacation, and all they can say is, "sorry for any inconvenience." Any inconvenience??? The thing doesn't work! This is not a matter of a bug that only crops up on occasion; it's a constant aggravation. I know that mistakes happen, some of them beyond our control. But David seems to think it's good customer relations to blame the problem on their supplier and let it go at that. It's not. And it's even worse that they are a small business. A small business cannot afford bad word of mouth on a high-end product, and that is likely what they are going to get from me when this whole business is over. All David had to do was apologize profusely for the problem, take full responsibility for it, and get his people working on it ASAP. Periodic updates to his customer base would also be in order. But he didn't do any of these things. What if my check had bounced after I got the unit, through no fault of my own, and I had said, gee, sorry for any inconvenience, but I'm going to finish my vacation before calling my bank and getting this sorted out? I think Nirvis would feel I was fairly casual about holding up my end of the bargain. That's the way I feel about the aptly named Nirvis. Walter Kilbourne Correspondence in chronological order: I recently bought a DXS for my 3 changers, and it works pretty well, except for one thing. At seemingly random intervals the unit switches into what I think is the setup mode; at any rate, the readout reads "Press 1-9" and nothing works until I unplug it and replug it in. It used to do this quite a lot when it was hooked into the SLink bus, but even with it out of the bus it happens. I tried changing the code set to VCR3, but that hasn't stopped this from happening. What is going on? -- Walter Kilbourne Seattle WA ============================================================================ Hi Tresy, We've seen the same thing here too. Colby is on vacation until the week after this coming but It'll be the first thing he looks into when he gets back. We'll send out an announcement when we have a patch. Sorry for any inconvenience. David Aue Nirvis Systems At 07:11 PM 11/27/99 , you wrote: >I recently bought a DXS for my 3 changers, and it works pretty well, except >for one thing. At seemingly random intervals the unit switches into what I >think is the setup mode; at any rate, the readout reads "Press 1-9" and >nothing works until I unplug it and replug it in. It used to do this quite a >lot when it was hooked into the SLink bus, but even with it out of the bus >it happens. I tried changing the code set to VCR3, but that hasn't stopped >this from happening. > >What is going on? >-- >Walter Kilbourne >Seattle WA > ============================================================================ on 11/27/99 7:26 PM, Nirvis Help (David) at help@nirvis.com wrote: > Hi Tresy, > > We've seen the same thing here too. Colby is on vacation until the week > after this coming but It'll be the first thing he looks into when he gets > back. We'll send out an announcement when we have a patch. Sorry for any > inconvenience. > > David Aue > Nirvis Systems > > At 07:11 PM 11/27/99 , you wrote: >> I recently bought a DXS for my 3 changers, and it works pretty well, except >> for one thing. At seemingly random intervals the unit switches into what I >> think is the setup mode; at any rate, the readout reads "Press 1-9" and >> nothing works until I unplug it and replug it in. It used to do this quite a >> lot when it was hooked into the SLink bus, but even with it out of the bus >> it happens. I tried changing the code set to VCR3, but that hasn't stopped >> this from happening. >> >> What is going on? >> -- >> Walter Kilbourne >> Seattle WA >> David: the problem continues and is worse than ever: I now see a pattern of dots on the display that look something like a piano keyboard. The switching effect is a thing of the past. In order to "switch" I have to unplug and then replug the AC (thanks to the lack of a normal switch, something I would expect for the money I paid) in order to get it to "let go" of the currently playing changer. Then I can play whatever else I want to--until I want to try another changer. Then it's unplug and replug again. As it stands, I feel I have spent ~$400 for nothing. I could accomplish the same thing I am doing now by swapping TOSLink cables in the back of the DAC. This problem surfaced straight out of the box, and is obviously not unique to my unit. If this is your idea of quality control, I am not impressed. What are my options? -- Walter Kilbourne Seattle WA ============================================================================ David: I assume you got my earlier message. What are my options? The displayis completely whacked out (the lettering is gibberish, and there are all sorts of other random character strewn across it, and the pulsing dots do not reflect digital signal activity at all), and the switching is spotty at best. It's going straight downhill in my opinion, and I don't want to wait until it goes out completely. I frankly feel that since I am within the warranty period I should get a brand new, pretested unit shipped here pronto. I will then ship you the defective unit back in the original box. What is your suggestion? Tresy Kilbourne Seattle WA ============================================================================ Hi Walter, The problem is in the firmware programming in the unit. The bug was apparently introduced just prior to shipping the first batch so we didn't catch it. Our programmer who wrote the code has been on vacation. He will be back at the end of this week and will start working on a fix for it. When he has the problem solved we will make a patch available and your unit should function properly. You other option is to send the unit back and we will refund your credit card. Sincerely, David Aue Nirvis Systems ============================================================================ on 12/6/99 1:49 PM, Nirvis Help (David) at help@nirvis.com wrote: > When he has the problem solved we will make a patch available and your unit > should function properly. So I will be running some kind of software patch on it? What if I am not on a PC? -- Tresy Kilbourne Seattle WA ============================================================================ If you do not have access to a PC then we can send you a pre-programmed chip which can be swapped with the current one. If you are not comfortable swapping a chip then we can swap your unit for one with a newly programmed chip already installed. David Aue Nirvis Systems ============================================================================ on 12/6/99 2:26 PM, Nirvis Help (David) at help@nirvis.com wrote: > If you do not have access to a PC then we can send you a pre-programmed > chip which can be swapped with the current one. If you are not comfortable > swapping a chip then we can swap your unit for one with a newly programmed > chip already installed. I have Virtual PC on my Mac, so I might as well see if that will do the job. What kind of connection am I going to need? Right now I am hooked up to your Slink-E via my serial port; is there any chance of hooking the DXS into the Slink-E for the firmware update? -- Tresy Kilbourne Seattle WA ============================================================================ I don't know if it will work from virtual PC but you could try. Does our regular PC software control the Slink-e okay from Virtual PC? If so then it will most likely work with the DXS too. When you reboot the DXS by cycling the power is everything okay for a short while at least? David Aue Nirvis Systems ============================================================================ on 12/6/99 9:39 PM, Nirvis Help (David) at help@nirvis.com wrote: > When you reboot the DXS by cycling the power is everything okay for a short > while at least? Absolutely not. The display has turned to complete gibberish, and it gets worse every time I reboot. Now random characters dance across the screen. As for the switching, it does seem to improve for a while. =========================================================================== Well that sounds like more than the software problem others are seeing. Send it back and we'll get another one out to you as soon as the software is fixed. Our address is: 1438 Milvia St. Berkeley, CA 94709 Send it UPS ground or whatever other cheap way is convenient for you. Let us know how much the shipping cost and we will reimburse you. David Aue Nirvis Systems At 10:13 PM 12/6/99 , you wrote: >on 12/6/99 9:39 PM, Nirvis Help (David) at help@nirvis.com wrote: > > > When you reboot the DXS by cycling the power is everything okay for a short > > while at least? >Absolutely not. The display has turned to complete gibberish, and it gets >worse every time I reboot. Now random characters dance across the screen. As >for the switching, it does seem to improve for a while. >-- >Tresy Kilbourne >Seattle WA > =========================================================================== on 12/7/99 4:31 PM, Nirvis Help (David) at help@nirvis.com wrote: > Well that sounds like more than the software problem others are > seeing. Send it back and we'll get another one out to you as soon as the > software is fixed. > How about if I hang onto it until there's something to replace it with? As bad as it is, it still has some meager usability. Without it I have nothing. Any idea how long until a fix is out? And one last thought: since I apparently have defective hardware as well as firmware, why not at least replace with it with a firmware-defect-only unit, and then I can upgrade from there when the fix is out? -- Walter Kilbourne Seattle WA =========================================================================== Hi Walter, We're working on the fix right now. It shouldn't be too long. If you're really unhappy with this whole thing we would much rather you return the unit for a full refund than have to be continually dissatisfied with the solutions we can offer. Once we feel we have the product in better shape we could give you a ring and you could decide whether to buy one then if you have not found another solution. I'll have to warn you though the price will be a lot higher in a few weeks. We sold the first batch at less than production cost. Sincerely, David Aue Nirvis Systems =========================================================================== David: Am I reading this right? Your "solution" is for me to send back the unit I have, do without anything, and then pay MORE for what I should have gotten right in the first place? That's your idea of a warranty??? This experience is getting Kafkaesque. Nirvis is rapidly earning a place in my short list of places that don't have a clue when it comes to customer relations. What's so difficult about expressing extreme embarrassment over putting out such a crummy product and bending over backwards to make the customer happy? I see little evidence that you care about anything other than getting my money or making me go away. I am on the verge of posting this entire exchange on your list and letting others see what they can look forward to when they have problems with your products. Sincerely, Walter Kilbourne =========================================================================== Hi Walter, This is a brand new product. It had some modifications made to the firmware just prior to it's initial shipping and it turned out this caused an unexpected problem. The person capable of fixing that problem unfortunately had just gone on a 2 week vacation. He came back yesterday and within 8 hours of stepping off a plane from Thailand seems to have the problem fixed. We will make sure that all of our customers get the remedy as soon as possible and do whatever is necessary to accommodate them implementing this fix at no cost to them and in a timely manner. That is the best we can do. I don't want anybody to feel stuck with anything they are unhappy with and I don't want the money of anyone who doesn't feel like they got their money's worth out of our products. This is why we have an unconditional 100% money back guarantee including return shipping. I have offered you every remedy I have at hand to me and you still seem unhappy so I'm at a loss as to what else I can do for you. We are a very small company trying to provide innovative products at a reasonable price and I think the DXS is that. In about 2 days it should also work pretty well. Then again it could have another problem that we didn't foresee. We are not a big company with lots of testing resources and extra staff and a new product from us is actually fairly likely to have a few glitches in the beginning. The initial purchasers of this product have encountered that but they also got what promises to the best product of it's kind (perhaps the only) on the market for about half what we should be charging for it. In addition they get the promise that if they are unhappy for any reason they can get all of their money back and go on with their lives unburdened by automated digital switching. I think if you did a survey of our customers you would find that they are overwhelmingly happy with the products we sell and the service we offer. Frankly other people just don't make stuff as cool as we do or listen to their customers as much. We make flexible products and provide a very open architecture to our users so they can do just what they want with them. They love us for it. We listen to their suggestions and do our best to implement them into our products and they love us for it. We also maintain our products over the long haul. We fix every known firmware problem we can find and make those fixes available to our customers as soon as possible. In the case of the DXS they are free because we designed it with a flash upgradable CPU so we can give everyone fixes and new features for free as we develop them. They'll love us for it. We have a personable and lighthearted approach towards business so instead of calling everyone Sir and Ma'am we simply talk with them like normal people and try to enjoy the fun of electronics automation together. I could write lots of long fake sounding apologies for the problems people have but instead I just give people the straight dope and do everything I can to get them up and running again. We don't get embarrassed by our mistakes we just fix them. As for posting this conversation to the mailing list, I have no problem with that. I believe I have answered all of your inquiries in a prompt, direct and professional manner. If you would feel better by posting our interactions please feel free to do so. I would only ask that you include every e-mail sent between starting with your pre-sales questions and leave them unedited in order to preserve the entire context. I can provide any or all of those e-mails to you if you have since deleted them. Once this product is a little more mature I'm sure it will be the kind of quality reliable product straight out of the box that you are looking for. I'm sorry that it is not that today and I'm sorry that it does need meet your needs and expectations. The remedy I can offer at this point is what I think will be a fix for your technical problems within the next few days and if it's not, my continued efforts to get your system working properly. If that is not satisfactory let's simply agree that you are not satisfied with your purchase and I will give you a full refund including return shipping. Please let me know how you would like proceed. Sincerely, David Aue Nirvis Systems And that, as they say, is that. -- Walter Kilbourne Seattle WA From dmullin@knotzdigital.com Thu, 09 Dec 1999 00:32:34 -0500 Date: Thu, 09 Dec 1999 00:32:34 -0500 From: D. Mullin dmullin@knotzdigital.com Subject: [slinkelist] DXSgusting Customer Relations I believe this guy may have more problems than just his DXS unit :-) I wish he posted the name of the other company so we can warn them he is coming! That was one of the more ridiculous things I have read in a while. I am glad he decided to share. Hats off to David, Colby, and Nirvis....and the friend who told him to post. From Roark7@aol.com Thu, 9 Dec 1999 00:50:07 EST Date: Thu, 9 Dec 1999 00:50:07 EST From: Roark7@aol.com Roark7@aol.com Subject: [slinkelist] DXSgusting Customer Relations After reading everything you submitted, I feel a bit compelled to stand-up for Colby & Co. They admitted there was a bug. To this end they offered to take the unit back & refund your money... or you could accept the upgrade when it became available. The fact the programmer was on vacation sorta sucks, but you said it yourself: It's a small company. This is bound to happen at some point, and Murphy says it will happen at the worst time. Programmers need vacations too. Maybe I'm missing something, but what else would you have them do? You say you aren't satisfied with the way they responded yet they offered to make it right or refund the money. I submit they were square with you when they could have danced you to death. I can name a bunch of Fortune 500 companies which wouldn't have admitted there was a bug in the first place and would plainly have told you "well gee... that's funny... it worked when it left here... how did *you* manage to break it? / file a claim with the shipper for damaged goods", etc. This would be good for weeks of delay. They could have censored you from this list. They didn't. Any time you get a product more complicated than a toaster-controller, you're going to have a bug or two. If you buy into the first few shipments, you can almost *expect* them. Its just part of the game. Nothing is perfect the first release. If you are emotionally unprepared to deal with this, then you shouldn't be buying until the trade journals are tired of reviewing the product. No flame intended. Just presenting an alternate point of view. Roark Ventura, Ca From ci@csi.com Wed, 8 Dec 1999 23:24:00 -0800 Date: Wed, 8 Dec 1999 23:24:00 -0800 From: Allen Cobb ci@csi.com Subject: [slinkelist] DXSgusting Customer Relations Clearly, Tresy has had a rough time with the first release of DXS, but his history of msgs back and forth portrays Nirvis (David) responding promptly, politely, and with numerous simple remedies to his problems. Therefore, I don't understand why he is so upset with Nirvis, other than the misfortune of getting a severely defective unit. If it had been DOA, perhaps everything would have gone more smoothly. I have had a few questions to Nirvis go unanswered, and a few problems with CDJ that nobody seems interested in (or at least in responding to), but at the same time, I have access to this list, the BBS, and ultimately direct emails to Colby and David on any topic at all. Realistically, if Nirvis's failure to respond had seriously annoyed me, it would have been easy to escallate the urgency with direct contact to the top people at Nirvis. This simply shows both the benefits and the disadvantages of dealing with a small, personal company. It is a difficult tradeoff to assign limited resources to PR or engineering. In the end, I'll take low-key PR and dedicated engineering any day. If the "refined" DXS ends up as nicely tweaked as Slink-E, future customers won't have anything to worry about at all. Allen Cobb From help@nirvis.com Thu, 09 Dec 1999 00:05:00 -0800 Date: Thu, 09 Dec 1999 00:05:00 -0800 From: Nirvis Help (David) help@nirvis.com Subject: [slinkelist] DXS Firmware v1.02 Hi Everyone, Colby has been cranking on the DXS code and we have a patch ready that will solve the hanging problem. We made up a web page with instructions for the patch. http://www.nirvis.com/dxs/upgrading/upgrading.htm It has been tested by a couple of people already and they have reported success. Send us an email or give us a call if you have any trouble and we'll get you going. We expect things to be pretty solid now as the only two problems reported so far are addressed by this patch. With Colby back if there are any further problems we should be able to diagnose them and turn around a fix in minimal time. Our sincere apologies again for the delay. Let us know how you like it!!! David Aue Nirvis Systems From aue@nirvis.com Thu, 09 Dec 1999 00:22:00 -0800 Date: Thu, 09 Dec 1999 00:22:00 -0800 From: David Aue aue@nirvis.com Subject: [slinkelist] Walter Kilbornes Complaints Hi Everyone, I appreciate all of the supportive replies you've been sending regarding Walter's experience with us. I could go into a whole diatribe about my experience with him and the factual errors in his posting. Some of the e-mails he sent us but didn't bother including are actually rather humorous. At any rate his character shows through pretty clearly in his posting so I'll leave it at that let it go. I'd just as soon see this issue take up no more band width on this list. Walter has gone elsewhere (well he's still keeping his Slink-e) and we will continue to do our best to bring you cool products that no-one else seems to be making. That is if we survive Y2K. Happy Automating, David Aue Nirvis Systems From tresy@kilbourne-quirk.com Thu, 09 Dec 1999 01:17:59 -0800 Date: Thu, 09 Dec 1999 01:17:59 -0800 From: Tresy Kilbourne tresy@kilbourne-quirk.com Subject: [slinkelist] DXSgusting Customer Relations on 12/8/99 9:43 PM, Don Stephens at donstephens@101freeway.com wrote: > Well, that certainly was informative. I don't really see what the gentleman > is complaining about. If I were in his position, I'd send it back and be > done with it. Which is what I wound up doing. But along the way the purchase required an investment in other equipment (like a D/A converter, and expensive optical cables), so I was not happy to have to sell at a loss. The solution I found avoids this, making it a win-win to dump the flaky, expensive DXS. -- Tresy Kilbourne Seattle WA From tresy@kilbourne-quirk.com Thu, 09 Dec 1999 01:25:23 -0800 Date: Thu, 09 Dec 1999 01:25:23 -0800 From: Tresy Kilbourne tresy@kilbourne-quirk.com Subject: [slinkelist] DXSgusting Customer Relations on 12/8/99 9:49 PM, Lee Hart at HLeeHart@WinISP.Net wrote: > I also don't know how you get the idea that they knew about the problem before > they shipped it. Learn to read. I wrote, "They send the units out without testing them (even though they are apparently first-run), discover the problem independently from me but wait until my inquiry before acknowledging it, then tell me to wait over a week until their engineer comes back from vacation, and all they can say is, "sorry for any inconvenience." > You reported a problem, they said they had also seen the > problem, and told you it would be the top item when the engineer returned. In other words, their engineer's vacation is more important than fulfilling an implied commitment to their customer base to deliver a product that does what we paid for it to do. You find that peachy. I don't. You don't have to worry about having me for a customer. Luckily for me there are plenty of businesses around who do not share the above priorities. -- Tresy Kilbourne Seattle WA From tresy@kilbourne-quirk.com Thu, 09 Dec 1999 01:26:16 -0800 Date: Thu, 09 Dec 1999 01:26:16 -0800 From: Tresy Kilbourne tresy@kilbourne-quirk.com Subject: [slinkelist] DXSgusting Customer Relations on 12/8/99 11:12 PM, A. Lester Buck III at buck@Compact.COM wrote: > And we all wonder what was in those pre-sales emails that David > asked you to include that didn't make it into your post. Why don't you ask him? I don't have them anymore. I frankly found Colby to be snotty, given to curt one-sentence replies and no greeting, informal or otherwise. Other than that, the presales exchanges were nothing special one way or another, neither helpful nor unhelpful. -- Tresy Kilbourne Seattle WA From michael@laserle.fi Thu, 09 Dec 1999 12:07:09 +0200 Date: Thu, 09 Dec 1999 12:07:09 +0200 From: Michael Holopainen michael@laserle.fi Subject: [slinkelist] re: DXSgusting Customer To new people in this list, and the ones actually having second thoughts about purchasing dxs because of who Tresy wrote: -------------------------------------------------- That Tresy seem to have "few" problems of his own. I'm a old customer of nirvis (bought slinke about year ago) and have followed this email list almost daily for past year or so. And for my own part I can say I'm completely satisfied by Nirvis product & services, they are simply amazing. Free software upgrades, modification by customer request, hardware (slinke) delivering 200% of what promised in adds, order processed & item send in 24h. tell me even one other company that comes even close to this quality of service, I dare you. As I understood in dxs there in small bug that causes it to hang up sometimes = bad. Did Nirvis refuse to refund ? -NO. Did Nirvis refuse to repair it? -NO. The programmer is on vacation, TS. Did he start working on his vacation to fix the bug? -YES. Did nirvis kill Kenny ??? -No, You bastards !! ;) What crawled up Tresy's butt ? -... (South park humor) In past if a bug in nirvis BEEEEETTA !!!!!! software was found, new fixed version would be available in few days, sometimes in hours. (compare to BIGGEST, richest software company in the world and their most widely sold software MS WinBlows95, well it's been 5 YEARS !!! and still they haven't fixed it, or really even admitted that there in problemS (and not just one, but ...) ) To Tresy: ---------------------------- Please go and buy ms windows 2000 and ms ie5 and office 2000. Please, pretty please. Ms and him, they would deserve each others. Bottom line : ---------------- For past year this is the only complaint about nirvis services I have seen ANYWHERE, and for other than that DXS has a bug, and nirvis has offered to repair or refund, it's Bulls**t. -michael (A), a satisfied customer. From michael@laserle.fi Thu, 09 Dec 1999 14:04:32 +0200 Date: Thu, 09 Dec 1999 14:04:32 +0200 From: Michael Holopainen michael@laserle.fi Subject: [slinkelist] cdp-cx100 question does anyone know if Sony Cdp-cx100 has a digital out ? (Great piece of hardware, more solid structure, better sound quality, faster disk change, 2-3 times faster than cx350 [6sec vs. 16sec], Far better slots for cd's, you can travel with loaded player) Too bad it don't have control a-1. -michael (A) From allahsiz@home.com Thu, 09 Dec 1999 04:31:30 -0800 Date: Thu, 09 Dec 1999 04:31:30 -0800 From: Sinan Karasu allahsiz@home.com Subject: [slinkelist] DXSgusting Customer Relations Tresy Kilbourne wrote: > > As one of the unfortunates who purchased the severely flawed DXS last month > (additionally flawed in my case by a defective display unrelated to the > firmware bug), I want to share the following backchannel communication I had I got a DXS and am also in Seattle. I got one with 2 input cards and 2 output cards. It has been working flawlessly. I have connected 3 CD changers, one DVD changer, 1 MD recorder, One DSS and SPDIF I/O card from the computer to it. I am very very pleased with the unit. I finally got rid of the horrible analog mixer that I was using. I can't believe that I put up with an analog mixer for so long. Sinan Karasu Seattle WA From jschaaf@wyseadv.com Thu, 09 Dec 1999 08:57:27 -0500 Date: Thu, 09 Dec 1999 08:57:27 -0500 From: John W. Schaaf jschaaf@wyseadv.com Subject: [slinkelist] DXSgusting Customer Relations I say Bravo Nirvis. They handled this perfectly. I received my Slink-E yesterday and I have used a friends and spoken with Kolby on the phone because I didn't understand maps and I have nothing but praise for them. Nuf said. A satisfied customer, John Schaaf ____________________Reply Separator____________________ Subject: [slinkelist] DXSgusting Customer Relations Author: Tresy Kilbourne Date: 12/8/99 8:58 PM As one of the unfortunates who purchased the severely flawed DXS last month (additionally flawed in my case by a defective display unrelated to the firmware bug), I want to share the following backchannel communication I had ... SNIP From michael@laserle.fi Thu, 09 Dec 1999 16:29:31 +0200 Date: Thu, 09 Dec 1999 16:29:31 +0200 From: Michael Holopainen michael@laserle.fi Subject: [slinkelist] Word about Big companies "Customer Relations" I have Sony Wide screen LCD projector tv (kv-37W) and it broke (one of the 3 primary color panels died = green picture) (under guarantee): 1. I had to wait 3 weeks for a part to arrive from japan (taiwan or whatever) 2. After a month I got it back, I switched it on and after 5 minutes there was a laud bang and picture went dead. - The lamp exploded 3. I got new lamp in 4 day, coz I went to the service office myself (4-6 hours trip) 4. I installed the lamp myself, and noticed that the picture was still slightly greenish. 5. it went to the service again I waited 3 weeks and got it back, now the picture was slightly violet. 6. At this point the service started to dance me around "It was good enough when it left here", "WE did SOOO much work on it, we did this, and this .. " (it's not my problem), "You have to contact Sony, we wash our hand from it" and the local Sony representative was conveniently of business trip abroad for a week. When he got back, he didn't return my calls for another week. 7. At that point I was planning of driving a car full of explosive through their front door. And contacted consumer officials. 8. The next day a angel wearing Sony overalls rang by door bell, and sat on the couch and took out a remote controller and 30 minutes later it was fixed. He put tv into the service state and suddenly there was hundreds of previously hidden menus that allowed to adjust everything you can't even imagine about colors and then some. He was A pro, unlike those F***king idiots at the repair company, from which local sony buys their repair service. Those wankers at repair service told me "there is now way to adjust the color in this model" so they changes twice all the panels & insides of the tv. (well, atleast I got fresh lamp & color panels) so for someone who cries about getting refund and "losing" money for selling accessories, coz can't wait week to get the equipment fixed. I wasn't even offered compensations, or refund, and that is a standard policy. Not to mention the lost time on my part & money, having to leave work early to accommodate their work hours. Not to mention sleepless night in unsertainty wether or not they will do the "right thing", or dodge their responsibilities. retail value of that tv here in finland is 30 000 to 35 000FIM which divided by current rate 5.603... is about 6 250USD. (I did got it for 2/3 of that and consider it good deal so please, don't tell me "todd's radio shag in florida sell them for 800usd", if I'bought from US It would double the cost with shipping & TAXES and with practically no quarantee) So for that money I expected sertain level of quality & service. = Half of what nirvis has provided for me would have been more that enough. So in light of that I think that Nirvis has handeled that reclamation fairly; "Yes, it was our fault. We'll fix it as soon as POSSIBLE, or would you like your money back" You call that "bad" service. I just wonder where do you get better service ? With microsoft ? - BAAAahahahahaa ! few more notes : clip from infamous Tresy Kilbourne email "They send the units out without testing them (even though they are apparently first-run), discover the problem independently from me but wait until my inquiry before acknowledging it, then tell me to wait over a week until their engineer comes back from vacation, and all they can say is, "sorry for any inconvenience." I'm not planning right of buying dxs at this moment (I will later, when I get better amp etc.) so I haven't followed too closely dxs news, but even I know they are "first run" kind of pre-release for the impatien ones. I know this BECAUSE nirvis told so when they annoused they are accepting advence orders. In words like "we try to get flash roms in time for the first patch, so possible bugs if first patch can be fixed with upgrade that will be provided at no extra charge" I thought that everyone who made advence order knew that they were first ever patch of DXS and were familiar with the murphy's law. AND were old (slinke) customers and knew that they could count on nirvis to fix all the those possible bugs AND provide fix / upgrade FREE or at least at the small cost of the parts (not taking profit for it). Like with Slinke. I feel Nirvis is committed to the development of their products. AND they provide their customers way to directly profit from that progress by providing upgrades rather that putting out a new model of the same equipment every year, like most companies. like the cdp-cx350 is way too sensitive to external movement, cd play jumps when I close stereo racks glass door. Do you think sony will provide uppgrade, rather than putting out a new model next year that will be advertisised "more reliable", "better". Yeah, dxs is expensive, but take minute to think how much it'll cost to manufacture it ever for just parts. I'dd get dxs with all goodies with price of one ordinary halogen lamp of sony projector (it's parts don't cost in taiwan more than 5 dollars if even that and another 5 for labor & transport). michael (A) From dmullin@knotzdigital.com Thu, 09 Dec 1999 09:24:50 -0500 Date: Thu, 09 Dec 1999 09:24:50 -0500 From: D. Mullin dmullin@knotzdigital.com Subject: [slinkelist] (no subject) Updated the DXS with the firmware patch and all seems well. It has only been running a couple of hours, but with three changers, running in preview mode, there have been no errors :-) From skurzet@uswest.net Thu, 9 Dec 1999 09:03:48 -0800 Date: Thu, 9 Dec 1999 09:03:48 -0800 From: skurzet skurzet@uswest.net Subject: [slinkelist] DXSgusing This is a multi-part message in MIME format. ------=_NextPart_000_0015_01BF4224.4E471380 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Having read Tresy Kilbourne's exchanges with Nirvis, I find his = complaints against Nirvis to be unfair and largely unwarranted if not = unreasonable. While I do not have a DXS as yet, I plan to add it to my = system, TK's opinions notwithstanding. I have been a Slinke user for = about a year and have been so pleased with the product, the support from = Nirvis and the company's dedication to product improvement that I have = purchased two more for my very best friends, who are equally pleased = with them. For new arrivals to the Nirvis scene, let me assure you all that in my = experience, Nirvis is an exemplary company. Moreover, I have found Colby = to be an incredibly talented gentleman whose dedication to providing an = excellent product is unmatched by few organizations of any size. I = recommend Nirvis without hesitation. What is most amazing to me, is the fact that Colby has designed the = hardware and written the software simultaneously with working toward a = doctorate in multiple scientific disciplines. One cannot help but admire = such initiative, and marvel at Colby's productivity. If anyone deserves = to be cut a little bit of slack it's Colby. Nevertheless, in my = experience Nirvis is a more customer responsive organization than most = large companies. Stan Kurzet Park City, Utah =20 ------=_NextPart_000_0015_01BF4224.4E471380 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

Having read Tresy Kilbourne’s exchanges with Nirvis, I find his = complaints=20 against Nirvis to be unfair and largely unwarranted if not unreasonable. = While I=20 do not have a DXS as yet, I plan to add it to my system, TK’s = opinions=20 notwithstanding. I have been a Slinke user for about a year and have = been so=20 pleased with the product, the support from Nirvis and the = company’s dedication=20 to product improvement that I have purchased two more for my very best = friends,=20 who are equally pleased with them.

For new arrivals to the Nirvis scene, let me assure you all that in = my=20 experience, Nirvis is an exemplary company. Moreover, I have found Colby = to be=20 an incredibly talented gentleman whose dedication to providing an = excellent=20 product is unmatched by few organizations of any size. I recommend = Nirvis=20 without hesitation.

What is most amazing to me, is the fact that Colby has designed the = hardware=20 and written the software simultaneously with working toward a doctorate = in=20 multiple scientific disciplines. One cannot help but admire such = initiative, and=20 marvel at Colby’s productivity. If anyone deserves to be cut a = little bit of=20 slack it’s Colby. Nevertheless, in my experience Nirvis is a more = customer=20 responsive organization than most large companies.

Stan Kurzet

Park City, Utah

 

------=_NextPart_000_0015_01BF4224.4E471380-- From kurt@nv.net Thu, 09 Dec 1999 09:18:20 -0800 Date: Thu, 09 Dec 1999 09:18:20 -0800 From: Kurt Albershardt kurt@nv.net Subject: [slinkelist] Word about Big companies "Customer Relations" At 06:29 AM 12/9/99 , Michael Holopainen wrote: >8. The next day a angel wearing Sony overalls rang by door bell, and sat >on the couch and took out a remote controller >and 30 minutes later it was fixed. > >He put tv into the service state and suddenly there was hundreds of >previously hidden menus that allowed to adjust everything you can't even >imagine about colors and then some. > >Those wankers at repair service told me "there is now way to adjust the >color in this model" so they changes twice all the panels & insides of >the tv. (well, atleast I got fresh lamp & color panels) For those of you unfamiliar with the intricacies of the consumer electronics biz, most of the manufacturers do handle repairs themselves, but usually only in or near their distribution centers. These facilities are not anywhere near large enough to handle the complete load, so (in accordance with tradition going back to the 1920's and a lot like the automotive dealers) they have 'factory authorized service centers' at local dealers or service centers. This authorization requires the local repair facility to send a technician to the factory-run school every time a new product line comes out but rarely (if ever) actually checks the quality of work done by the service center. These courses are rather expensive ($500-1,200 US plus travel expenses when I was in the business a few years back) so many dealers only send one technician (and there's no guarantee he stays with the shop after he's taken the course.) The manufacturer pays flat rates for labor 'minor' or 'major' repairs and covers the parts used for the job. These rates are typically less than the dealer gets for non-warranty work so there is not a strong incentive to do warranty work at all. One shop I used to manage would only put in a certain amount of time on a warranty job and if we couldn't fix the problem, we'd send the unit on to the manufacturer ourselves, thus cutting our losses. Big-screen TVs complicate the issue, since they can't easily be shipped and the very act of shipping them usually throws off their alignment slightly. All of the Sony units have a so-called service remote or technician remote from which you can make all the adjustments required to get a really good picture. These adjustments used to be analog controls buried inside the set, but nowadays all is digital and remote firmware is far cheaper and less likely to drift than adjustment pots. Most consumers have no idea how a TV picture is really supposed to look, and the manufacturers don't help the situation by putting only a single crosshair on the screen with their R/B centering adjustments. The devil is in the details, and if you look at a full crosshatch pattern on most bigscreens you will be shocked at the degree of misalignment in the corners. This does not even begin to address the issue of color balance. In truth, bigscreen TVs should be sold with an installation that includes as part of the initial setup the adjustments you had done at your house. This would favor the small, high-quality dealer but would kill the megastores who move most of the product nowadays, so the manufacturers usually just keep their mouths shut about the whole matter. You can do this yourself if you are interested. The service remotes usually cost about $100 US and often work with a whole range of models. See http://www.imagingscience.com/ for more info and links to qualified dealers and installers who understand want a properly setup picture is. Background: I used to work in the broadcast TV business where we spent hours every morning tweaking every last one of our $20,000 19" monitors into perfection. Even fifteen years ago, those pictures were pretty darn impressive. From cboles@nirvis.com Thu, 09 Dec 1999 12:53:55 -0800 Date: Thu, 09 Dec 1999 12:53:55 -0800 From: Colby Boles cboles@nirvis.com Subject: [slinkelist] DXSgusting Customer Relations I'd prefer to stay out of this melee, but I think it's worthwhile to hopefully improve the understanding of the situation for all those involved (or interested). First, the DXS was a product I started on before David began working here, and the hardware and software aspects of it have been so far completely my undertaking, so any gripes regarding their quality should be directed to me, not David. Credit goes to David for doing a great job creating a simple, sensible manual for the DXS as well as providing a great deal of input about making the UI more user friendly and practical. Regarding the problems with the DXS operating (which are now fixed with current flash upgrade download), this was truly an unfortunate combination of bug introduction on my part and vacation timing. My apologies to all of you who had patiently awaited delivery of the DXS only to have it misbehave randomly for the last two weeks. The DXS code itself had been tested extensively for months before the DXS ever shipped. Unfortuntately, we discovered a flaw in the microcontroller manufacturer's code security scheme and had to add an additional security layer at the 11th hour before our ship date. We tested this for a day, saw no problems, and shipped the units out. Only a minor bug relating to setting IR codesets was reported by a user the day before I left to go hiking in Thailand. I stayed up all night to fix this bug an create version 1.01 (David never released this due to the more serious bug discovered subsequently). I left at 5:30am the next morning for Thailand thinking that all known problems with the DXS were corrected. Had I known of the other bug, I would have stuck around and fixed it. While I was out of contact for the following two weeks, the more serious bug relating to the security surfaced. Unfortunately, there was no way for me to know about or fix the problem until I returned. I can sympathize with any one's frustration with the DXS during this period as I'm a big fan of instant gratification (at least with consumer electronics) myself. I appreciate the patience most of you have expressed over this period. I was able to fix the problem within a couple of hours of coming home, and only delayed its release a day to be sure that the problem was resolved and that the patch software would run smoothly for people. I do however take some offense to the following: >I frankly found Colby to >be snotty, given to curt one-sentence replies and no greeting, informal or >otherwise. Other than that, the presales exchanges were nothing special one >way or another, neither helpful nor unhelpful. > >-- >Tresy Kilbourne >Seattle WA Admittedly, I do write shorter e-mails now than I used to due to the sheer volume that I must respond to, but I don't think I behaved as described from the following transactions. I think anyone who has talked to me on the phone knows I'm a pretty nice guy. (editorializing preceded by a colon): At 11:03 AM 10/24/99 -0700, you wrote: >I am a happy Slink-E owner via Riversong Interactive. I now own 3 >daisy-chained Sony changers, which is causing problems when auto-cuing CDs >on different changers: the upstream, playing changer's output is blocked by >the downstream, paused changer. It may be time to consider a switch such as >your digital DXS. > >My question: what am I looking at in terms of initial configuration and >cost? All my Sony changers have digital optical outputs, which would be nice >to exploit, but not if the cost of doing so is prohibitive. Your ordering >page says I need more than just the DXS base unit. With what I have now, >what do I need to get going? And in addition, what other capabilities will >this device give me? For example, I have a DSS receiver, Onkyo A/V receiver, >and Sony SLV VCR, as well as many X-10 devices scattered throughout our >home. We are consequently drowning in "universal" (not) remotes. Any chance >of bringing some unified control to our home entertainment octopus? >-- >Tresy Kilbourne >Seattle WA Hi Tresy- The base DXS has no inputs or outputs - we custom configure it for you based on your needs. You'd need a minimum of one input and one output module to have a working system. that would provide you with 4 inputs and 4 outputs, which would be sufficient. This would total $449. The DXS can also switch any other DIGITAL sources you may have. It does nothing for analog. The Slink-e itself and our free Windows software can take you a long way towards integrating your X-10 and A/V gear. Right now, Titletrack does not support X-10 or IR. Colby : that was the only mail I had received from Tresy. : About a month later, I discovered a mail to David : that I thought I should throw out a comment on to : give a tip on getting cheap cables. I was in the : middle of DXS assembly programming, so it was a : short one, but better than nothing (David was : answering the main content of the message) and I : thought I could save him some money in the future - At 12:55 PM 11/19/99 -0800, you wrote: >David: > >While I wait for the DXS, could you provide any guidance on the issue of >which interconnect to buy for the output? This will be going into a DAC with >both coax and TOSlink inputs. I bought 3 TOSlink interconnects for my >changers and they cost a fortune; OTOH, I figure they are immune to >electrical interference. What are the pluses and minuses of going coax? > >Thanks for your advice. > >-- >Walter Kilbourne >Seattle WA You can get TOSLink cables for $9 each. Colby http://www.core-sound.com/toslink-cables.html on 11/19/99 1:40 PM, Colby Boles at cboles@nirvis.com wrote: > You can get TOSLink cables for $9 each. That's about $30 less than I paid for them at the local stereo store. Where do I find them at that price? -- Walter Kilbourne Seattle WA at the link i sent in the e-mail. Colby : I guess it was this last message that he considered snotty, : but really I was just in a hurry to get some things done and : had already spent more time than I had planned searching the : web to find the link for him in the previous mail. My apologies : to you Walter / Tresy if you felt that I was brushing you off : - I was only try to help you out with what limited time I had. : The root e-mail you sent didn't require a response from me at all. : I merely was skimming answered messages the help box and noticed : that I had a helpful tip you could use. Colby Nirvis Systems http://www.nirvis.com http://kowloon.eecs.berkeley.edu/~cboles From sgarrett@technomancer.com Thu, 9 Dec 1999 17:16:36 -0500 (EST) Date: Thu, 9 Dec 1999 17:16:36 -0500 (EST) From: Scott Garrett sgarrett@technomancer.com Subject: [slinkelist] (no subject) I got my S-link about a week ago (after a bit of annoyance from the UPS tracking system lying about when it was delivered; thanks for the help, David) and am a very happy customer. After playing with CDJ and finally getting an inventory of all my CDs (woo hoo!), I have a sugestion of a feature for CDJ that I would find very useful. It already has the column for storing the album name (which the CDDB conveniently fills), but unfortunately my (and most Sony) changers will only take 13 characters for the disc title. CDJ in its current form allows you to upload the album title or pull down the names stored in the changer. But I don't want to limit my album names in the database to 13, and I want to be able to more usefully abbreviate the names that I upload. It would be very nice to have a third column in the database that would be the text exchanged with the changer, so I could keep the full name in the Album field. Thanks for a great product! I've still got a lot to learn about it, and it's already making my life much easier. I haven't been able to find any code ported to Linux yet, so that may be a forthcoming project. I read talk of a separate linux list for this thing, but noone ever (that I could find) actually said where it is... -- Scott Garrett mailto:sgarrett@technomancer.com http://www.technomancer.com *** Unix *is* user friendly. It's just picky about who its friends are. From tom.hammond-doel@vixel.com Thu, 09 Dec 1999 14:30:12 -0800 Date: Thu, 09 Dec 1999 14:30:12 -0800 From: Tom Hammond-Doel tom.hammond-doel@vixel.com Subject: [slinkelist] DXSgusting Customer Relations Colby, you're being far too nice. Tresy is your basic a**hole. I can say it - you can't. Your service has been great and Limp Wrist Tresy needs to start understanding how small companies and start ups work. Colby Boles wrote: > I'd prefer to stay out of this melee, but I think it's worthwhile to > hopefully improve the understanding of the situation for all those involved > (or interested). > > First, the DXS was a product I started on before David began working here, > and the hardware and software aspects of it have been so far completely my > undertaking, so any gripes regarding their quality should be directed to > me, not David. Credit goes to David for doing a great job creating a > simple, sensible manual for the DXS as well as providing a great deal of > input about making the UI more user friendly and practical. > > Regarding the problems with the DXS operating (which are now fixed with > current flash upgrade download), this was truly an unfortunate combination > of bug introduction on my part and vacation timing. My apologies to all of > you who had patiently awaited delivery of the DXS only to have it misbehave > randomly for the last two weeks. > > The DXS code itself had been tested extensively for months before the DXS > ever shipped. Unfortuntately, we discovered a flaw in the microcontroller > manufacturer's code security scheme and had to add an additional security > layer at the 11th hour before our ship date. We tested this for a day, saw > no problems, and shipped the units out. Only a minor bug relating to > setting IR codesets was reported by a user the day before I left to go > hiking in Thailand. I stayed up all night to fix this bug an create version > 1.01 (David never released this due to the more serious bug discovered > subsequently). I left at 5:30am the next morning for Thailand thinking that > all known problems with the DXS were corrected. Had I known of the other > bug, I would have stuck around and fixed it. > > While I was out of contact for the following two weeks, the more serious > bug relating to the security surfaced. Unfortunately, there was no way for > me to know about or fix the problem until I returned. I can sympathize with > any one's frustration with the DXS during this period as I'm a big fan of > instant gratification (at least with consumer electronics) myself. I > appreciate the patience most of you have expressed over this period. I was > able to fix the problem within a couple of hours of coming home, and only > delayed its release a day to be sure that the problem was resolved and that > the patch software would run smoothly for people. > > I do however take some offense to the following: > > >I frankly found Colby to > >be snotty, given to curt one-sentence replies and no greeting, informal or > >otherwise. Other than that, the presales exchanges were nothing special one > >way or another, neither helpful nor unhelpful. > > > >-- > >Tresy Kilbourne > >Seattle WA > > Admittedly, I do write shorter e-mails now than I used to due to the sheer > volume that I must respond to, but I don't think I behaved as described > from the following transactions. I think anyone who has talked to me on the > phone knows I'm a pretty nice guy. (editorializing preceded by a colon): > > At 11:03 AM 10/24/99 -0700, you wrote: > >I am a happy Slink-E owner via Riversong Interactive. I now own 3 > >daisy-chained Sony changers, which is causing problems when auto-cuing CDs > >on different changers: the upstream, playing changer's output is blocked by > >the downstream, paused changer. It may be time to consider a switch such as > >your digital DXS. > > > >My question: what am I looking at in terms of initial configuration and > >cost? All my Sony changers have digital optical outputs, which would be nice > >to exploit, but not if the cost of doing so is prohibitive. Your ordering > >page says I need more than just the DXS base unit. With what I have now, > >what do I need to get going? And in addition, what other capabilities will > >this device give me? For example, I have a DSS receiver, Onkyo A/V receiver, > >and Sony SLV VCR, as well as many X-10 devices scattered throughout our > >home. We are consequently drowning in "universal" (not) remotes. Any chance > >of bringing some unified control to our home entertainment octopus? > >-- > >Tresy Kilbourne > >Seattle WA > > Hi Tresy- > > The base DXS has no inputs or outputs - we custom configure it for you > based on your needs. You'd need a minimum of one input and one output > module to have a working system. that would provide you with 4 inputs and 4 > outputs, which would be sufficient. This would total $449. The DXS can also > switch any other DIGITAL sources you may have. It does nothing for analog. > The Slink-e itself and our free Windows software can take you a long way > towards integrating your X-10 and A/V gear. Right now, Titletrack does not > support X-10 or IR. > > Colby > > : that was the only mail I had received from Tresy. > : About a month later, I discovered a mail to David > : that I thought I should throw out a comment on to > : give a tip on getting cheap cables. I was in the > : middle of DXS assembly programming, so it was a > : short one, but better than nothing (David was > : answering the main content of the message) and I > : thought I could save him some money in the future - > > At 12:55 PM 11/19/99 -0800, you wrote: > >David: > > > >While I wait for the DXS, could you provide any guidance on the issue of > >which interconnect to buy for the output? This will be going into a DAC with > >both coax and TOSlink inputs. I bought 3 TOSlink interconnects for my > >changers and they cost a fortune; OTOH, I figure they are immune to > >electrical interference. What are the pluses and minuses of going coax? > > > >Thanks for your advice. > > > >-- > >Walter Kilbourne > >Seattle WA > > You can get TOSLink cables for $9 each. > > Colby > > http://www.core-sound.com/toslink-cables.html > > on 11/19/99 1:40 PM, Colby Boles at cboles@nirvis.com wrote: > > You can get TOSLink cables for $9 each. > That's about $30 less than I paid for them at the local stereo store. Where > do I find them at that price? > -- > Walter Kilbourne > Seattle WA > > at the link i sent in the e-mail. > > Colby > > : I guess it was this last message that he considered snotty, > : but really I was just in a hurry to get some things done and > : had already spent more time than I had planned searching the > : web to find the link for him in the previous mail. My apologies > : to you Walter / Tresy if you felt that I was brushing you off > : - I was only try to help you out with what limited time I had. > : The root e-mail you sent didn't require a response from me at all. > : I merely was skimming answered messages the help box and noticed > : that I had a helpful tip you could use. > > Colby > > Nirvis Systems > http://www.nirvis.com > http://kowloon.eecs.berkeley.edu/~cboles > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist From paulj@qualcomm.com Thu, 09 Dec 1999 15:14:58 -0800 Date: Thu, 09 Dec 1999 15:14:58 -0800 From: Paul K Johnson paulj@qualcomm.com Subject: [slinkelist] DXSgusting Customer Relations Small companies and startups? Colby has done a better job than any company I've dealt with, large or small! A few weeks ago I sent an email to Intuit letting them know their historical data for a security was bogus (the stock price of Microsoft did NOT reach 8200!). A week later I got back a "we don't supply technical support" email. paul At 02:30 PM 12/9/99 -0800, Tom Hammond-Doel wrote: >Colby, you're being far too nice. Tresy is your basic a**hole. I can say it - >you can't. Your service has been great and Limp Wrist Tresy needs to start >understanding how small companies and start ups work. > >Colby Boles wrote: > >> I'd prefer to stay out of this melee, but I think it's worthwhile to >> hopefully improve the understanding of the situation for all those involved >> (or interested). >> >> First, the DXS was a product I started on before David began working here, >> and the hardware and software aspects of it have been so far completely my >> undertaking, so any gripes regarding their quality should be directed to >> me, not David. Credit goes to David for doing a great job creating a >> simple, sensible manual for the DXS as well as providing a great deal of >> input about making the UI more user friendly and practical. >> >> Regarding the problems with the DXS operating (which are now fixed with >> current flash upgrade download), this was truly an unfortunate combination >> of bug introduction on my part and vacation timing. My apologies to all of >> you who had patiently awaited delivery of the DXS only to have it misbehave >> randomly for the last two weeks. >> >> The DXS code itself had been tested extensively for months before the DXS >> ever shipped. Unfortuntately, we discovered a flaw in the microcontroller >> manufacturer's code security scheme and had to add an additional security >> layer at the 11th hour before our ship date. We tested this for a day, saw >> no problems, and shipped the units out. Only a minor bug relating to >> setting IR codesets was reported by a user the day before I left to go >> hiking in Thailand. I stayed up all night to fix this bug an create version >> 1.01 (David never released this due to the more serious bug discovered >> subsequently). I left at 5:30am the next morning for Thailand thinking that >> all known problems with the DXS were corrected. Had I known of the other >> bug, I would have stuck around and fixed it. >> >> While I was out of contact for the following two weeks, the more serious >> bug relating to the security surfaced. Unfortunately, there was no way for >> me to know about or fix the problem until I returned. I can sympathize with >> any one's frustration with the DXS during this period as I'm a big fan of >> instant gratification (at least with consumer electronics) myself. I >> appreciate the patience most of you have expressed over this period. I was >> able to fix the problem within a couple of hours of coming home, and only >> delayed its release a day to be sure that the problem was resolved and that >> the patch software would run smoothly for people. >> >> I do however take some offense to the following: >> >> >I frankly found Colby to >> >be snotty, given to curt one-sentence replies and no greeting, informal or >> >otherwise. Other than that, the presales exchanges were nothing special one >> >way or another, neither helpful nor unhelpful. >> > >> >-- >> >Tresy Kilbourne >> >Seattle WA >> >> Admittedly, I do write shorter e-mails now than I used to due to the sheer >> volume that I must respond to, but I don't think I behaved as described >> from the following transactions. I think anyone who has talked to me on the >> phone knows I'm a pretty nice guy. (editorializing preceded by a colon): >> >> At 11:03 AM 10/24/99 -0700, you wrote: >> >I am a happy Slink-E owner via Riversong Interactive. I now own 3 >> >daisy-chained Sony changers, which is causing problems when auto-cuing CDs >> >on different changers: the upstream, playing changer's output is blocked by >> >the downstream, paused changer. It may be time to consider a switch such as >> >your digital DXS. >> > >> >My question: what am I looking at in terms of initial configuration and >> >cost? All my Sony changers have digital optical outputs, which would be nice >> >to exploit, but not if the cost of doing so is prohibitive. Your ordering >> >page says I need more than just the DXS base unit. With what I have now, >> >what do I need to get going? And in addition, what other capabilities will >> >this device give me? For example, I have a DSS receiver, Onkyo A/V receiver, >> >and Sony SLV VCR, as well as many X-10 devices scattered throughout our >> >home. We are consequently drowning in "universal" (not) remotes. Any chance >> >of bringing some unified control to our home entertainment octopus? >> >-- >> >Tresy Kilbourne >> >Seattle WA >> >> Hi Tresy- >> >> The base DXS has no inputs or outputs - we custom configure it for you >> based on your needs. You'd need a minimum of one input and one output >> module to have a working system. that would provide you with 4 inputs and 4 >> outputs, which would be sufficient. This would total $449. The DXS can also >> switch any other DIGITAL sources you may have. It does nothing for analog. >> The Slink-e itself and our free Windows software can take you a long way >> towards integrating your X-10 and A/V gear. Right now, Titletrack does not >> support X-10 or IR. >> >> Colby >> >> : that was the only mail I had received from Tresy. >> : About a month later, I discovered a mail to David >> : that I thought I should throw out a comment on to >> : give a tip on getting cheap cables. I was in the >> : middle of DXS assembly programming, so it was a >> : short one, but better than nothing (David was >> : answering the main content of the message) and I >> : thought I could save him some money in the future - >> >> At 12:55 PM 11/19/99 -0800, you wrote: >> >David: >> > >> >While I wait for the DXS, could you provide any guidance on the issue of >> >which interconnect to buy for the output? This will be going into a DAC with >> >both coax and TOSlink inputs. I bought 3 TOSlink interconnects for my >> >changers and they cost a fortune; OTOH, I figure they are immune to >> >electrical interference. What are the pluses and minuses of going coax? >> > >> >Thanks for your advice. >> > >> >-- >> >Walter Kilbourne >> >Seattle WA >> >> You can get TOSLink cables for $9 each. >> >> Colby >> >> http://www.core-sound.com/toslink-cables.html >> >> on 11/19/99 1:40 PM, Colby Boles at cboles@nirvis.com wrote: >> > You can get TOSLink cables for $9 each. >> That's about $30 less than I paid for them at the local stereo store. Where >> do I find them at that price? >> -- >> Walter Kilbourne >> Seattle WA >> >> at the link i sent in the e-mail. >> >> Colby >> >> : I guess it was this last message that he considered snotty, >> : but really I was just in a hurry to get some things done and >> : had already spent more time than I had planned searching the >> : web to find the link for him in the previous mail. My apologies >> : to you Walter / Tresy if you felt that I was brushing you off >> : - I was only try to help you out with what limited time I had. >> : The root e-mail you sent didn't require a response from me at all. >> : I merely was skimming answered messages the help box and noticed >> : that I had a helpful tip you could use. >> >> Colby >> >> Nirvis Systems >> http://www.nirvis.com >> http://kowloon.eecs.berkeley.edu/~cboles >> >> _______________________________________________ >> slinkelist maillist - slinkelist@nirvis.com >> http://www.nirvis.com/mailman/listinfo/slinkelist > > > >_______________________________________________ >slinkelist maillist - slinkelist@nirvis.com >http://www.nirvis.com/mailman/listinfo/slinkelist From sonnie@casema.net Fri, 10 Dec 1999 00:28:03 +0100 Date: Fri, 10 Dec 1999 00:28:03 +0100 From: Sonnie sonnie@casema.net Subject: [slinkelist] Slinke Adapter Max Voltage Question... Hi Colby, I know that the Slinke Adapter supplies 9 VDC and that the casing suggests the same, However I'm going to set my automation system up in a 19" rack environment and therefore would prefer to use my normal "PC" power supply - 5 and 12 VDC. I believe you use an 7805 voltage regulator, which normally accepts a maximum of 35 VDC, so I was wondering if connecting the Slinke to the 12 VDC (PC Power supply) would be a problem... Thanks, Jeroen PS> Kudos to David on handling the Treasy situation. I've been a Customer Services/ Technical Support Trainer/Consultant for years and David would definitely be regarded top of class. Our ranking based on this case would be 9.5 or in US standards A- Which we see rarely in the industry! Its a good thing he is so valuable to this community and that I love your products so much, else I would probably have hired him away from you ;-) From kgeoffrion@hotmail.com Thu, 09 Dec 1999 16:04:15 PST Date: Thu, 09 Dec 1999 16:04:15 PST From: Ken Geoffrion kgeoffrion@hotmail.com Subject: [slinkelist] DXSgusting Customer Relations Not to kick a dead horse, but I have to add for the benefit of any potential customers, that Nirvis is a great company and the Slink-e is a great product! Where else can you buy a product, have a few questions, and have the person who designed the product and wrote the software spend an hour or so on the phone with you? Nowhere, I bet. That's exactly what Colby did for me, and as I'm hearing, he's done this for a lot of people. A grateful, satisfied customer. ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com From cboles@nirvis.com Thu, 09 Dec 1999 16:12:10 -0800 Date: Thu, 09 Dec 1999 16:12:10 -0800 From: Colby Boles cboles@nirvis.com Subject: [slinkelist] Slinke Adapter Max Voltage Question... Hi Jeroen- 12VDC is fine because our AC adapter typically puts out this voltage under the typical loading of the Slink-e. One point to remember when connecting to a PC power supply though is that the electrical isolation the Slink-e once had via the AC adapter and optically isolated RS-232 port will be lost. This can cause problems with ground loops in your system. Colby At 12:28 AM 12/10/99 +0100, Sonnie wrote: >Hi Colby, > >I know that the Slinke Adapter supplies 9 VDC and that the casing suggests >the same, > >However I'm going to set my automation system up in a 19" rack environment >and therefore would prefer to use my normal "PC" power supply - 5 and 12 >VDC. > >I believe you use an 7805 voltage regulator, which normally accepts a >maximum of 35 VDC, so I was wondering if connecting the Slinke to the 12 VDC >(PC Power supply) would be a problem... > >Thanks, > >Jeroen > >PS> Kudos to David on handling the Treasy situation. I've been a Customer >Services/ Technical Support Trainer/Consultant for years and David would >definitely be regarded top of class. Our ranking based on this case would be >9.5 or in US standards A- >Which we see rarely in the industry! >Its a good thing he is so valuable to this community and that I love your >products so much, else I would probably have hired him away from you ;-) > > > > >_______________________________________________ >slinkelist maillist - slinkelist@nirvis.com >http://www.nirvis.com/mailman/listinfo/slinkelist Nirvis Systems http://www.nirvis.com http://kowloon.eecs.berkeley.edu/~cboles From mneese1@carolina.rr.com Thu, 9 Dec 1999 21:32:41 -0500 Date: Thu, 9 Dec 1999 21:32:41 -0500 From: Michael Neese mneese1@carolina.rr.com Subject: [slinkelist] DXSgusting Customer Relations I glad he posted all the exchanges, because after reading them I have to say that the customer support from Nirvis was right-on. Keep up the good work. Just as a side note. I had a very big party this past weekend and used my music setup (ie which I had to break down and setup at another location) 1 Sony 300 and a 240. With the slink box and my PC people at the party were blown away with the setup. I had a monitor in plain view and people could see the play list and songs that were playing and ones that were coming up. It work flawless and I turned out the best back to back, nearly hands off, non stop music that I have ever done. The only thing that was visible was the speakers and the monitor. Never had so much fun. Great product. Keep up the great work. Michael Neese ----- Original Message ----- From: D. Mullin To: Sent: Thursday, December 09, 1999 12:32 AM Subject: Re: [slinkelist] DXSgusting Customer Relations > I believe this guy may have more problems than just his DXS unit :-) > I wish he posted the name of the other company so we can warn them he is > coming! > That was one of the more ridiculous things I have read in a while. I am > glad he decided to share. > Hats off to David, Colby, and Nirvis....and the friend who told him to post. > > > > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist From mneese1@carolina.rr.com Thu, 9 Dec 1999 21:45:11 -0500 Date: Thu, 9 Dec 1999 21:45:11 -0500 From: Michael Neese mneese1@carolina.rr.com Subject: [slinkelist] DXSgusting Customer Relations ----- Original Message ----- From: Tresy Kilbourne To: Sent: Wednesday, December 08, 1999 11:58 PM Subject: [slinkelist] DXSgusting Customer Relations > As one of the unfortunates who purchased the severely flawed DXS last month > (additionally flawed in my case by a defective display unrelated to the > firmware bug), I want to share the following backchannel communication I had > with another DXS sufferer. He felt more kindly towards Nirvis about its > handling of the screwup than I did, but who nonetheless encouraged me to > post this to the list. It is followed by my entire correspondence with > Nirvis. Together they form what some might consider a window on Nivis' > indifferent attitude towards keeping customers happy, or it might not. For > me it is just one last unfinished item before I check out of here as a > customer of Nirivis for good. As luck and the desperation borne of sheer > frustration would have it I was able to find an infinitely preferable, > cheaper and better solution to my problems than the bug-filled DXS, and I am > taking my business to that company instead. > > Whatever your opinion about this conflict, I am uninterested in hearing > about it, so please do not send me any followup email on the subject. I'm > fed up with the whole experience and have no desire to revisit it. I thought you had no desire to revisit this issue? Seem that is not true and I have seem WAY TOO many messages from you posted to this list after you indicated that you were finished with the issue. Move on, it is really not worth that much stress. Lot of stuff deleted. Michael Neese From mneese1@carolina.rr.com Thu, 9 Dec 1999 22:04:05 -0500 Date: Thu, 9 Dec 1999 22:04:05 -0500 From: Michael Neese mneese1@carolina.rr.com Subject: [slinkelist] cdp-cx100 question Yes I had one that had a digital out. I sold it because of the missing a-1. And you are right much better player and also had a setting that could set the level output for each CD. Michael Neese ----- Original Message ----- From: Michael Holopainen To: Sent: Thursday, December 09, 1999 7:04 AM Subject: [slinkelist] cdp-cx100 question > does anyone know if Sony Cdp-cx100 has a digital out ? > > (Great piece of hardware, more solid structure, better sound quality, > faster disk change, 2-3 times faster than cx350 [6sec vs. 16sec], Far > better slots for cd's, you can travel with loaded player) > > Too bad it don't have control a-1. > > -michael (A) > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist From BARRY_LIPSKY_at_FRANKLIN__NJ@smtpgwy.franklin.com Fri, 10 Dec 99 08:44:10 EST Date: Fri, 10 Dec 99 08:44:10 EST From: BARRY_LIPSKY_at_FRANKLIN__NJ@smtpgwy.franklin.com BARRY_LIPSKY_at_FRANKLIN__NJ@smtpgwy.franklin.com Subject: Re[2]: [slinkelist] Extra DVP-CX850D Thanks. They did. Got it and even free overnight shipping! ______________________________ Reply Separator _________________________________ Subject: RE: [slinkelist] Extra DVP-CX850D Author: "Ken Geoffrion" at ~SMTPGWY Date: 12/08/1999 12:18 PM And, I've discovered that Cameraworld (who I feel has a little better service and return policy) will match SupremeVideo's prices. ----Original Message Follows---- From: "Sonnie" To: "Taylor Gautier" , Subject: RE: [slinkelist] Extra DVP-CX850D Date: Wed, 8 Dec 1999 17:30:06 +0100 I received this quote for $ 599, outlined below.... (Didn't buy one yet though, waiting on Colby's experiances before deciding...) Cheers, Jeroen ------- The price for the sony DVPCX850D is $599 More information on the requested item(s) can be found at http://www.supremevideo.com/PRICING.HTM Please take the time to complete our 30-second Quote Survey, and let us know how we're doing: http://supremevideo.com/cgi-bin/qs1.pl?d=991123&&s=williamm&m=DVPCX850D If you are in the NY Tri-State Area, be sure to visit our showroom on the Lower East Side of Manhattan at 37 Essex st. If you're in town, come on by and say Hi! If you have any further questions or wish to place an order please feel free to contact me at 800-323-7669 ext.2206 Thanks William M. williamm@supremevideo.com http://www.supremevideo.com 800-323-7669 x 2206 212-475-2450 Fax 212-475-3904 ----------------------------------------- -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of Taylor Gautier Sent: Wednesday, December 08, 1999 2:21 AM To: slinkelist@nirvis.com Subject: Re: [slinkelist] Extra DVP-CX850D Not sure if they still offer this price, but I believe www.oade.com was selling it for $625. I ended up getting mine for $680 from crutchfield with a one time only 15% deal. -t ----- Original Message ----- From: Colby Boles To: Sent: Tuesday, December 07, 1999 5:13 PM Subject: Re: [slinkelist] Extra DVP-CX850D > Sold. Sorry for the limited window of opportunity. > > Colby > > At 05:02 PM 12/7/99 -0800, Colby Boles wrote: > > >cameraworld.com accidentally sent me an extra DVP-CX850D 200-disc DVD > >changer that I don't need. I bought it before their prices went up, so I > >can sell it to anyone who is interested for $699 + shipping. It's still > >unopened in the original box. The current price on their site is $799. > > > >send me a mail at cboles@nirvis.com if you're interested... > > > >Colby > >Nirvis Systems > >http://www.nirvis.com > >http://kowloon.eecs.berkeley.edu/~cboles > > > > > >_______________________________________________ > >slinkelist maillist - slinkelist@nirvis.com > >http://www.nirvis.com/mailman/listinfo/slinkelist > > > > Nirvis Systems > http://www.nirvis.com > http://kowloon.eecs.berkeley.edu/~cboles > > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist > _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist ______________________________________________________ Get Your Private, Free Email at http://www.hotmail.com _______________________________________________ slinkelist maillist - slinkelist@nirvis.com http://www.nirvis.com/mailman/listinfo/slinkelist From alexanders@rocketmail.com Fri, 10 Dec 1999 06:24:35 -0800 (PST) Date: Fri, 10 Dec 1999 06:24:35 -0800 (PST) From: keith alexander alexanders@rocketmail.com Subject: [slinkelist] Kables, Kodes, Kudos and Kolby (all but 1 should be C) Just an FYI, I think core sound, like Nirvis is a small company. I bought my toslink cables from them as well, and although not impressive looking, you can't beat em for $9.. Word of caution though, I gave them my CC and then didn't hear boo for two weeks. As it turns out, they had gone on vacation, however when they returned they shipped the order right out. http://www.core-sound.com/toslink-cables.html Colby, thanks for an excellent product, and great support. BTW I started on an app to create transmit IR device files, basically a couple of dialog boxes and your vb control (it is a hair more automated then cutting and pasting from the log file in CDJ) Actually anyone trying to make transmit IR files in the meantime, this is the best method... Load the generic header for your device in CDJ Turn on logging step through your buttons one by one Close CDJ Edit the log file Add the tags as per the doc Away you go Are you guys ever going to make an app to do this? Or should I spend a weekend sometime and make it shareable? Sort of low motivation, once I created the files manually, there was not a lot of reason to write the code. KJA ===== Keith Alexander alexanders@rocketmail.com __________________________________________________ Do You Yahoo!? Thousands of Stores. Millions of Products. All in one place. Yahoo! Shopping: http://shopping.yahoo.com From keith.chandler@bigfoot.com Fri, 10 Dec 1999 08:34:53 -0600 Date: Fri, 10 Dec 1999 08:34:53 -0600 From: Keith keith.chandler@bigfoot.com Subject: [slinkelist] (no subject) CDJ has that already....there is a details tab near the bottom right of CDJ. Whith an album selected, click on the details tab, then fill in the 13 characters you want displayed in the box labled DISC MEMO. This will be uploaded to the player(s). I have noticed that sometimes the info you enter into the details tab doesnt seem to 'stick', so after I enter the info, I click on another album right away, and that seems to work. -snip- > will only take 13 characters for the disc title. CDJ in its current form > allows you to upload the album title or pull down the names stored in the > changer. But I don't want to limit my album names in the database to 13, > and I want to be able to more usefully abbreviate the names that I upload. > It would be very nice to have a third column in the database that would be > the text exchanged with the changer, so I could keep the full name in the > Album field. -snip- From mneese1@carolina.rr.com Fri, 10 Dec 1999 10:14:14 -0500 Date: Fri, 10 Dec 1999 10:14:14 -0500 From: Michael Neese mneese1@carolina.rr.com Subject: Fw: [slinkelist] DXSgusting Customer Relations ----- Original Message ----- From: "Michael Neese" To: Sent: Friday, December 10, 1999 6:45 AM Subject: Re: [slinkelist] DXSgusting Customer Relations > > ----- Original Message ----- > From: "Lee Hart" > To: "'Michael Neese'" > Sent: Friday, December 10, 1999 2:16 AM > Subject: RE: [slinkelist] DXSgusting Customer Relations > > > > How do you move the changers w/o dislodging the CDs? I wasn't able to move > my 2 changers across the room without shaking a few CDs loose which became a > real problem. > > > > Lee > > I pick up the player and always carry it with the back-end lower than the > front and never tilt the player to either side. The other thing that is > REQUIRED after moving some distance is to remove the top cover (ie metal) > and verify that no discs have moved from there slots. > With the cover removed you can see were the disc will slide from the slots > if tilted in the wrong direction. I learn this the hard way by moving and > then powering up with disc jammed in the player. Actually after doing this I > realized that the best way to load or unload discs is by removing the top > cover and just drop them in. > > > Michael Neese > > > > -----Original Message----- > > From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com] On > Behalf Of Michael Neese > > Sent: Thursday, December 09, 1999 6:33 PM > > To: slinkelist@nirvis.com; D. Mullin > > Subject: Re: [slinkelist] DXSgusting Customer Relations > > > > I glad he posted all the exchanges, because after reading them I have to > say > > that the customer support from Nirvis was right-on. Keep up the good work. > > > > Just as a side note. I had a very big party this past weekend and used my > > music setup (ie which I had to break down and setup at another location) 1 > > Sony 300 and a 240. With the slink box and my PC people at the party were > > blown away with the setup. I had a monitor in plain view and people could > > see the play list and songs that were playing and ones that were coming > up. > > It work flawless and I turned out the best back to back, nearly hands off, > > non stop music that I have ever done. The only thing that was visible was > > the speakers and the monitor. Never had so much fun. Great product. Keep > up > > the great work. > > > > > From cboles@nirvis.com Fri, 10 Dec 1999 10:46:02 -0800 Date: Fri, 10 Dec 1999 10:46:02 -0800 From: Colby Boles cboles@nirvis.com Subject: [slinkelist] Moving chnagers I find that all I have to do to move the changers is make sure no disc is loaded in the transport. The permanent magnet hub clamp in the transport can easily drop the disc if shaken. You can do this by opening the front door, letting the carousel spin, closing the door, and powering down the unit before it can reload a disc. Of course, you need to keep the player fairly level too... Colby > > > > > How do you move the changers w/o dislodging the CDs? I wasn't able to >move > > my 2 changers across the room without shaking a few CDs loose which became >a > > real problem. > > > > > > Lee > > > > I pick up the player and always carry it with the back-end lower than the > > front and never tilt the player to either side. The other thing that is > > REQUIRED after moving some distance is to remove the top cover (ie metal) > > and verify that no discs have moved from there slots. > > With the cover removed you can see were the disc will slide from the slots > > if tilted in the wrong direction. I learn this the hard way by moving and > > then powering up with disc jammed in the player. Actually after doing this >I > > realized that the best way to load or unload discs is by removing the top > > cover and just drop them in. > > > > > > Michael Neese > > > Nirvis Systems http://www.nirvis.com http://kowloon.eecs.berkeley.edu/~cboles From ibrahim@yahoo.com Fri, 10 Dec 1999 12:00:15 -0800 (PST) Date: Fri, 10 Dec 1999 12:00:15 -0800 (PST) From: Nabeel Ibrahim ibrahim@yahoo.com Subject: [slinkelist] Mixer for sale For those of you looking for a low-cost mixer... Pictures at: http://www.stanford.edu/~ibrahim/mixer/ Inputs: 3 RCA inputs Microphone 12V AC Output: RCA Headphone Pan, voiceover, crossfade between channels 1 and 2 I had two CD jukeboxes and my PC hooked up to this mixer. It worked very well and the only reason I'm selling it is because I got an MD player and ran out of inputs. Price: $60 obo (FREE SHIPPING!) Please respond to ibrahim@leland.stanford.edu if interested. Nabeel Ibrahim __________________________________________________ Do You Yahoo!? Thousands of Stores. Millions of Products. All in one place. Yahoo! Shopping: http://shopping.yahoo.com From parkdog@ix.netcom.com Fri, 10 Dec 1999 15:46:55 -0600 Date: Fri, 10 Dec 1999 15:46:55 -0600 From: Marc Parker parkdog@ix.netcom.com Subject: [slinkelist] MD Manager Can anyone suggest a solution regarding MD Manager. I have tried sending E-Mail to Will at his address given on the Web site, but get back an error indicating he is no longer at that address. I would REALLY like to use this program. This is what I sent: Hi, I'm trying to use your program MD Manager, but with no luck. Could you shed some light on why I might be having problems. I have a Sony 920 and it is hooked directly into the Nirvis Slink-E. The Slink-E is connected to my PC and Slink-E Serve sees the Slink-e on Com3. I unzipped your file that I downloaded into it's own folder. It contains 4 files: Mdmanager.exe, Sonymdir.cde Sonymsl.cde Readme.txt When I double click on the MdManager file nothing happens. I have restarted the computer, I have launched Slink-E Serve. CDJ runs OK but is NOT running when I try Md Manager. What Am I doing wrong? I have the latest version of the Nirvis software installed. Thanks Parker From ci@csi.com Fri, 10 Dec 1999 23:32:40 -0800 Date: Fri, 10 Dec 1999 23:32:40 -0800 From: Allen Cobb ci@csi.com Subject: [slinkelist] Kables, Kodes, Kudos and Kolby (all but 1 should be C) For anyone who is interested, numerous electronic musical instrument / equipment suppliers carry Toslink cables in the low price ranges (unlike say, $35-50 at places like Radio Shack or Circuit City). The biggest one is sweetwater sound: www.sweetwater.com, who have a 6'6" cable for $14, and often have specials or lesser-known brands for less (a recent sale flier had Toslinks cheaper, if I remember correctly). They also have good sales and service people, and will often lower a price if you mention that you've seen it for less, or heard they just had a sale. Other similar suppliers include Banana, Musician's Friend, Guitar Center, West LA Music, etc. These are the companies that sell MIDI keyboard, guitars, performance amps, drums, live sound gear, etc. ac -----Original Message----- From: slinkelist-admin@nirvis.com [mailto:slinkelist-admin@nirvis.com]On Behalf Of keith alexander Sent: Friday, December 10, 1999 6:25 AM To: slinkelist@nirvis.com Subject: [slinkelist] Kables, Kodes, Kudos and Kolby (all but 1 should be C) Just an FYI, I think core sound, like Nirvis is a small company. I bought my toslink cables from them as well, and although not impressive looking, you can't beat em for $9.. Word of caution though, I gave them my CC and then didn't hear boo for two weeks. As it turns out, they had gone on vacation, however when they returned they shipped the order right out. http://www.core-sound.com/toslink-cables.html [....] From paul.rimmer@home.com Sat, 11 Dec 1999 14:00:16 -0700 Date: Sat, 11 Dec 1999 14:00:16 -0700 From: Paul.Rimmer paul.rimmer@home.com Subject: [slinkelist] Help with advanced setup Neil, Did you ever get any responses regarding this? I am at the same stage with my 50ES and would love to get the same info you requested. The codes I obtained where: nomatch:sl1[C00F] nomatch:sl1[C87002160190] nomatch:sl1[C30F] nomatch:sl1[CB70000000] I had a hard time getting these codes. Using the Slink-e Data Send and Iterate features was a hit and miss operation. Sometimes it would work, other times it wouldn't. After much messing around I was able to get the above codes. Thanks, Paul > I'm trying to get all the possible actions I can do with my gear. So > far I've started with my amp Sony DA555ES. > > These are the codes I got responses with: > > nomatch:sl1[C00F] > nomatch:sl1[C87002160190] > nomatch:sl1[C30F] > nomatch:sl1[CB70190000] > > > > I guess before I get to deep is there a "tutorial" that will guide me > though all the stuff I need to do to "learn" new gear? > > general questions: > 1) How do I tell from above info what controls what? > 2) How do I figure out what commands I can issue for each ID? > > > I guess I'm basically looking for a beginners guide to advanced > configuration. :) > > > Thanks, > Neil From Welfringer@Access1.net Sat, 11 Dec 1999 17:19:05 -0800 Date: Sat, 11 Dec 1999 17:19:05 -0800 From: Jon Welfringer Welfringer@Access1.net Subject: [slinkelist] Help with advanced setup This is a multi-part message in MIME format. --------------AD15696FF58636BAF302C3F0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Here is a file I created for my 50ES. It will work for the 555 just as well. This was the most time consuming files I've had to create since the various AMP functions actually are performed with multiple prefixes. Because of this, you have to iterate a lot of codes. I have a little app I wrote that handles this and also creates the CDE file. When I get time, I plan on documenting it and sending it to the BBS. Until then, I hope the output file helps you. - Jon "Paul.Rimmer" wrote: > > Neil, > > Did you ever get any responses regarding this? I am at the same stage with > my 50ES and would love to get the same info you requested. > > The codes I obtained where: > nomatch:sl1[C00F] > nomatch:sl1[C87002160190] > nomatch:sl1[C30F] > nomatch:sl1[CB70000000] > > I had a hard time getting these codes. Using the Slink-e Data Send and > Iterate features was a hit and miss operation. Sometimes it would work, > other times it wouldn't. After much messing around I was able to get the > above codes. > > Thanks, > > Paul > > > I'm trying to get all the possible actions I can do with my gear. So > > far I've started with my amp Sony DA555ES. > > > > These are the codes I got responses with: > > > > nomatch:sl1[C00F] > > nomatch:sl1[C87002160190] > > nomatch:sl1[C30F] > > nomatch:sl1[CB70190000] > > > > > > > > I guess before I get to deep is there a "tutorial" that will guide me > > though all the stuff I need to do to "learn" new gear? > > > > general questions: > > 1) How do I tell from above info what controls what? > > 2) How do I figure out what commands I can issue for each ID? > > > > > > I guess I'm basically looking for a beginners guide to advanced > > configuration. :) > > > > > > Thanks, > > Neil > > _______________________________________________ > slinkelist maillist - slinkelist@nirvis.com > http://www.nirvis.com/mailman/listinfo/slinkelist --------------AD15696FF58636BAF302C3F0 Content-Type: application/x-unknown-content-type-cde_auto_file; name="da50sls.cde" Content-Transfer-Encoding: base64 Content-Disposition: inline; filename="da50sls.cde" IyBTVFItREE1MEVTIFNsaW5rIFNlbmQgY29tbWFuZHMuDQoNCm5hbWU9YW1wc2xzDQoNCmlu Y2x1ZGU9c29ueWNzLmNkZQ0KDQpUWVBFPVNMSU5LDQoNCnByZWZpeD0NCnN1ZmZpeD0NCg0K IyAgTm90ZSB0aGF0IHRoZXJlIGFyZSBub3QgYW55IHByZWZpeC9zdWZmaXggdXNlZC4NCiMg IFRoZSAzMC81MEVTIHJlY2VpdmVycyB1c2UgbXVsdGlwbGUgcHJlZml4ZXMuDQojICBFYWNo IHNlY3Rpb24gbGlzdGVkIGJlbG93IGhhcyB0aGUgcHJlZml4IGluY2x1ZGVkDQojICBpbiB0 aGUgaW5kaXZpZHVhbCBjb21tYW5kcy4NCg0KDQoNCiMgIFRoZXNlIGFyZSB0aGUgZGlyZWN0 IHNlbGVjdGlvbiBjb2RlcyBmb3IgdGhlIHZhcmlvdXMgcmVjZWl2ZXIgaW5wdXRzLg0KDQox MTAwMDAwMDAxMDEwMDAwMDAwMDAwMDAwMDAwOmlucHV0X3R1bmVyDQoxMTAwMDAwMDAxMDEw MDAwMDAwMDAwMDEwMDAwOmlucHV0X3Bob25vDQoxMTAwMDAwMDAxMDEwMDAwMDAwMDAwMTAw MDAwOmlucHV0X2NkDQoxMTAwMDAwMDAxMDEwMDAwMDAwMDAxMDAwMDAwOmlucHV0X21kDQox MTAwMDAwMDAxMDEwMDAwMDAwMDAwMTEwMDAwOmlucHV0X21kMg0KMTEwMDAwMDAwMTAxMDAw MDAwMDAwMTAxMDAwMDppbnB1dF90YXBlDQoxMTAwMDAwMDAxMDEwMDAwMDAwMTAwMDAwMDAw OmlucHV0X3ZpZGVvXzENCjExMDAwMDAwMDEwMTAwMDAwMDAxMDAwMTAwMDA6aW5wdXRfdmlk ZW9fMg0KMTEwMDAwMDAwMTAxMDAwMDAwMDEwMDEwMDAwMDppbnB1dF92aWRlb18zDQoxMTAw MDAwMDAxMDEwMDAwMDAwMTAxMDEwMDAwOmlucHV0X2R2ZF9sZA0KMTEwMDAwMDAwMTAxMDAw MDAwMDEwMTEwMDAwMDppbnB1dF90dl9kYnMNCg0KDQojICBUaGVzZSBhcmUgdGhlIGRpcmVj dCBzZWxlY3Rpb24gY29kZXMgZm9yIGFsbCBzb3VuZCBmaWVsZHMgc3VwcG9ydGVkLg0KDQox MTAwMDAxMTAxMDEwMDAxMDAwMDAwMDA6c291bmRfZmllbGRfb2ZmDQoxMTAwMDAxMTAxMDEw MDAxMDAwMDAwMDE6bm9ybWFsX3N1cnJvdW5kDQoxMTAwMDAxMTAxMDEwMDAxMDAwMDAwMTA6 Y2luZW1hX3N0dWRpb19hDQoxMTAwMDAxMTAxMDEwMDAxMDAwMDAwMTE6Y2luZW1hX3N0dWRp b19iDQoxMTAwMDAxMTAxMDEwMDAxMDAwMDAxMDA6Y2luZW1hX3N0dWRpb19jDQoxMTAwMDAx MTAxMDEwMDAxMDAwMDAxMDE6bmlnaHRfdGhlYXRlcg0KMTEwMDAwMTEwMTAxMDAwMTAwMDAw MTEwOm1vbm9fbW92aWUNCjExMDAwMDExMDEwMTAwMDEwMDAwMDExMTpzdGVyZW9fbW92aWUN CjExMDAwMDExMDEwMTAwMDEwMDAwMTAwMDp2X211bHRpX3JlYXINCjExMDAwMDExMDEwMTAw MDEwMDAwMTAwMTp2X211bHRpX2RpbQ0KMTEwMDAwMTEwMTAxMDAwMTAwMDAxMDEwOnZfdGhl YXRlcl9hDQoxMTAwMDAxMTAxMDEwMDAxMDAwMDEwMTE6dl90aGVhdGVyX2INCjExMDAwMDEx MDEwMTAwMDEwMDAwMTEwMDp2X3RoZWF0ZXJfYw0KMTEwMDAwMTEwMTAxMDAwMTAwMDAxMTAx OnZfZW5oYW5jZWRfYQ0KMTEwMDAwMTEwMTAxMDAwMTAwMDAxMTEwOnZfZW5oYW5jZWRfYg0K MTEwMDAwMTEwMTAxMDAwMTAwMDAxMTExOnZfc2VtaV9tdWx0X2RpbQ0KMTEwMDAwMTEwMTAx MDAwMTAwMDEwMDAwOnZfc2VtaV90aGVhdGVyX2ENCjExMDAwMDExMDEwMTAwMDEwMDAxMDAw MTp2X3NlbWlfdGhlYXRlcl9iDQoxMTAwMDAxMTAxMDEwMDAxMDAwMTAwMTA6dl9zZW1pX3Ro ZWF0ZXJfYw0KMTEwMDAwMTEwMTAxMDAwMTAwMDEwMDExOnNtYWxsX2hhbGwNCjExMDAwMDEx MDEwMTAwMDEwMDAxMDEwMDpsYXJnZV9oYWxsDQoxMTAwMDAxMTAxMDEwMDAxMDAwMTAxMDE6 b3BlcmFfaG91c2UNCjExMDAwMDExMDEwMTAwMDEwMDAxMDExMDpqYXp6X2NsdWINCjExMDAw MDExMDEwMTAwMDEwMDAxMDExMTpkaXNjb19jbHViDQoxMTAwMDAxMTAxMDEwMDAxMDAwMTEw MDA6Y2h1cmNoDQoxMTAwMDAxMTAxMDEwMDAxMDAwMTEwMDE6bGl2ZV9ob