[slinkelist] DXSgusting Customer Relations

[Tresy Kilbourne]

on 12/8/99 9:49 PM, Lee Hart at HLeeHart@WinISP.Net wrote:

> I also don't know how you get the idea that they knew about the problem before
> they shipped it. 
Learn to read. I wrote, "They send the units out without testing them (even
though they are apparently first-run), discover the problem independently
from me but wait until my inquiry before acknowledging it, then tell me to
wait over a week until their engineer comes back from vacation, and all they
can say is, "sorry for any inconvenience."
> You reported a problem, they said they had also seen the
> problem, and told you it would be the top item when the engineer returned.
In other words, their engineer's vacation is more important than fulfilling
an implied commitment to their customer base to deliver a product that does
what we paid for it to do. You find that peachy. I don't.

You don't have to worry about having me for a customer. Luckily for me there
are plenty of businesses around who do not share the above priorities.
-- 
Tresy Kilbourne
Seattle WA